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Nisyst, the Bolton based multi-award-winning developer of charity retail ePoS software (electronic point of sale) CHARiot, has launched a series of new software modules designed to help charity retailers extend and grow their marketplace easily and while also making their internal processes easier and more resource efficient.

The two new modules open up charity retailers to eBay as a channel to market, and the second, a single scan barcode functionality, gives charity retailers additional peace of mind when processing HMRC’s Gift Aid reclaims. Gift Aid is worth an estimated to be worth over £48 million to the charity retail industry according to publisher Charity Finance in their latest annual Charity Shops Survey.

The new integrated eBay link has been developed in response to demands from charity retailers to help them more easily tap into the eBay online marketplace which has 23 million unique visitors in the UK and Ireland every month and is a growing channel for the industry. The new software solution, which is now available to all of Nisyst’s CHARiot software users, enables retailers to immediately reach eBay’s marketplace of 23 million users with minimal resource investment.

Dave Chunilal, Technical Director of Nisyst, explained:

“Nisyst prides itself on continually improving our CHARiot EPoS system and, thanks to an open and collaborative approach to working with our clients, their valuable input has led to these new developments. Managing retail via eBay can be a very time consuming and a resource intensive process, with head offices needing to keep manual records of Gift Aid and manually trace those records back to the respective shops where the donations were made. Our new integrated link automates all these processes for charities and enables them to sell on eBay at either shops or their head office. Unique barcodes allow gift aid to be fully auditable by HMRC, freeing up our customers to maximise the retail value of their stock donations, use their resources appropriately while also maintaining maximum control over any Gift Aid on donated goods.”

The second module, Single Scan Barcode, offers charity retail teams heightened levels of control and accuracy when pricing stock and processing gift aid, as well as stock management information on donated and non-donated sites. Charity gift aid claims are an important revenue stream for charity retailers and Nisyst’s technology has been designed, working in conjunction with HMRC.

Dave continued:

“The single scan barcode offers even tighter control on managing stock donations, with both modules making processes easier and more efficient for both shops and head offices. The other major benefit of the single scan barcode is the ease of use at the point of purchase, along with the speed of through-put which further enhances the customer experience. Nisyst is committed to delivering software solutions that makes the day to day working lives of volunteers and charities easier, while also delivering tight commercial control and efficiency to the charitable organisations and hospices so that they can use their limited resources as wisely as possible.”

Both new modules are now live on Nisyst’s CHARiot EPoS system.

For more information on CHARiot, visit www.charityretailsystems.co.uk

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Borehamwood storeLondon-based charity, All Aboard Shops, has doubled the amount of Gift Aid it collects within just two years after switching its EPoS (Electronic Point of Sale) system to CHARiot from Nisyst.

The charity has recently collected in excess of 35 per cent of Gift Aid on donated items across its 18 shops; twice as much as the monthly average of 17 per cent it collected with its previous EPoS system and the highest in the charities 30 year history.

With 17 shops across London and one in Manchester, All Aboard benefits over 60 registered UK charities through the sale of donated clothes and household goods. The company rolled out the CHARiot system to its shops two years ago and uses the system’s Full Scan Mode (FSM) to ensure that gift Gift Aid is processed on eligible items by preventing the transaction from being completed until the barcoded label has been scanned.

Chief executive of All Aboard, Alan Haynes, explains: “Reviewing our EPoS provider was a high priority for me when I joined All Aboard and we opted for the CHARiot system because it is very simple and intuitive, offers us a more efficient way of collecting Gift Aid and is extremely robust in terms of HMRC compliance.

“Two years on, not only have we doubled the Gift Aid collection we were achieving with our old system, but we have also found the system to be 100 per cent reliable with zero errors. What’s more, Nisyst’s helpdesk ensures that any queries from our staff and volunteers are resolved quickly and easily over the phone.”

The positive impact on All Aboard’s revenue since switching to the CHARiot system has prompted the charity to develop plans to implement additional CHARiot functionality.  All Aboard has recently established a warehouse facility and now plans to use CHARiot’s Gift Aid on Rag (GAoR) capabilities to maximise rag items that are not suitable for sale in its shops.  The GAoR functionality enables accurate calculation of Gift Aid based on the current price of rag to ensure full HMRC compliance.

All Aboard is also considering implementing a lottery in future and plans to adopt the CHARiot Lottery function to ensure Gift Aid is collected on ticket sales.

Alan adds: “We know that the CHARiot system can provide us with additional functionality to help us maximise Gift Aid revenues, while providing accurate management information and supporting robust compliance.

“Charities often make procurement decisions based on purchase cost but our experience with CHARiot demonstrates the value of factoring in functionality, compliance and service too.”