UK Charities Affected by Email Fraud

UK charities rely heavily on emails, whether for internal communication or to contact donors. This is just one of the many reasons cyber security is important, especially when less than 1% of charities in the UK are protected against mail fraud and phishing attacks, a staggering figure reported by Red Sift.

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Nominet Trust Launches New Engagement Initiative for Young People

Charities aim to reach as many people as possible, to provide aid and assistance. Young people all around the UK need help from charities, and Nominet Trust has brought this to their attention. Nominet Trust, the tech for good funder, has announced the launch of its Digital Reach Programme – a pioneering initiative developed to support the UKs efforts to increase digital skills amongst some of the UKs most disadvantaged young people.

Nominet Trust have realised that by harnessing the expertise of the UKs leading youth organisations, which have developed longstanding and trusted relationships with most young people, the programme will demonstrate how they are perfectly placed to steer isolated young people towards positive futures. Continue reading

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Warwickshire hospice to increase revenue with in-store till system

Myton Hospice, which provides a range of services for terminally ill patients and their loved ones, has upgraded its in-store electronic point of sale (EPoS) and gift aid systems with a solution from Nisyst, specialist charity solutions provider.

Myton Hospice shop in Henley

Myton Hospice shop in Henley

In a bid to utilise new revenue streams, the hospice transitioned from its previous system in its 21 stores, warehouse and head office to Nisyst’s CHARiot solution, which captures 100% of Gift Aid and doesn’t charge commission.

Cath D’Eath, retail support manager at Myton Hospice said: “We need to raise more than £8million each year to run our three hospices in Coventry, Rugby and Warwick as well as help people at the comfort of their own homes. Our retail stores play a pivotal role in generating those funds so it’s important that we continuously make sure that we’re making most of every opportunity.

“Thanks to CHARiot’s Gift Aid on Rags feature, we can now generate extra income as we’ve not been able to process Gift Aid on items marked as rag previously. Its management and sales reports informs our retail teams of what products are doing particularly well and helps them make sales decisions. We’re happy to have made this move and look forward to reaping the benefits.”

CHARiot is the only HMRC recognised solution for claiming Gift Aid on rag items. All staff and volunteers can operate the software by using a hand held scanner in the stock room to scan the barcodes specifically for rag bags that are being collected on that day.

Myton Hospice Trinity Street shop

Bob Chunilal, managing director at Nisyst said: “It is estimated that around 10% of the charity sector’s income comes from rags, but not many charities know that it’s possible to maximise this income through claiming Gift Aid. Any rag donations that have been Gift Aided by the donor are eligible for the full 25% of the sale price, thus presenting a significant additional income stream. We’re excited to have introduced this feature to Myton Hospice and will continue developing CHARiot to respond to other needs of the charity retail sector.”

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Charity retail specialist launches queue busting app

QBuster Mind Map

Leading charity software solutions provider, Nisyst, has launched QBuster, an app for charity retailers aimed at reducing queues at till points, increasing in-store efficiencies and boosting revenue and gift aid.

Developed in collaboration with charities, the new app has been introduced as an additional feature to the market-leading CHARiot solution, ensuring that donors and shoppers no longer need to queue up together.

QBuster can be used anywhere in the store on both Android and iOS tablets and can replace standard donor forms, register signatures, generate reports and provide a bag drop processing functionality.

It includes a digital donor form which has the Gift Aid declaration and Agency Agreement, featuring the required tick box and a functional signature panel, taking the pressure away from the till point whilst cutting out the need for paperwork.

CHARiot is the first HMRC recognised solution for processing Gift Aid on Rags and QBuster includes this functionality to allow users to capture rag items at all times regardless of till or back office availability. The app also monitors non-Gift Aid donations and will help retailers keep a close eye on how those compare to the Gift-Aided items.

Bob Chunilal, managing director at Nisyst, said: “Gift Aid is an important stream of income for charities and every opportunity to maximise it has to be considered. QBuster has been developed in response to the need to capture the increasingly busy customers who don’t have time to wait around to register their details and Gift Aid their donations.

“The app enables charity staff and volunteers to register donors or update their details as and when they arrive at the store. Charity retailers can now address the scenario of ‘here are my bags – I can’t wait any longer’. QBuster is easy to use and the recorded data is automatically securely transmitted to the till minimising errors.”

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Microsoft Prize for Charity Donation App

Donating money to charities helps the running of many businesses and shops, creating a more profitable and efficient operation. It can often be a slow process, but with this in mind, Charity Digital News has reported an application that makes it easier to donate money to charity, which has won first place at Microsoft’s ‘Imagine Cup’ final. Below, we can take a look how this will be useful for helping charities. Continue reading

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Alternative Online Donation Platforms for Charities

Companies are constantly evolving and producing innovative ways with ideologies; and now charities are doing the same. Many individuals are working with charities and coming up with alternative ways to donate, changing and improving the way the charity works.

Over time, the digital world has become the way many of us interact, and it has also become the main source of how charities receive donations and engage with people. As a result, this has led to the development of alternative online donation platforms. Continue reading

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Northern Ireland cancer charity chooses CHARiot

Electronic Point of Sale (EPoS) specialist, Nisyst has rolled out its market-leading charity retail EPoS system into retail shops of Cancer Focus Northern Ireland.

The CHARiot system has been installed in six of the Belfast-based charity’s shops and Head Office. Cancer Focus NI has moved to the CHARiot system with aim of increasing its Gift Aid, having previously used a manual till system.

Cancer Focus NI

Angela McGrath, Head of Retail at Cancer Focus NI, said: “Before the CHARiot installation, we were only able to claim Gift Aid on cash donations and subsequently made the transition to utilise this revenue from all Gift Aided items in our shops. The management reporting systems also encourage us to be more commercially aware, helping us to raise much needed funds to keep our cancer support services running.

“We considered other EPoS providers but in the end it wasn’t just the technology that helped make our decision. We chose Nisyst because of its people; the company is approachable, friendly and always on hand to provide support. The software itself has been greatly received by staff and volunteers.”

Bob Chunilal, managing director at Nisyst, said: “Research shows that charities across the UK are claiming less than a half of the total Gift Aid available to them so it’s always exciting to introduce new not for profit organisations to our software and help overturn these statistics.

“Our system is designed to maximise revenues and we don’t take any commission of the Gift Aid collected, enabling charities to benefit on the full return of 25% for each eligible item from HMRC.”

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Charity Digital News Reveals Favourite Productivity Tools

Time is particularly valuable when running a charity or charity shop. With this in mind, Charity Digital News recently reported on the best productivity tools for charities as investigated at a NetSquared London Meetup. Below, we take a look at a few of these tools as well as others that can prove to be incredibly useful for charities and charity shops.

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Wales Air Ambulance rolls out CHARiot

WP_20170411_08_04_58_ProWales Air Ambulance relies entirely on the public’s support to raise £6.5million annually in order to continue running its four aircrafts and saving lives. Its 16 shops are a vital part of this fundraising effort but in a bid to generate more revenue, the charity recently rolled-out CHARiot, Electronic Point of Sale (EPoS) system by Nisyst, in its stores.

Andrew Lawton, head of retail and trading at Wales Air Ambulance, says: “Prior to the roll-out across the board, my predecessor had introduced CHARiot in six of our stores and when I joined the charity I could really see the impact it made to those shops. Our other ten stores were operating solely on old-school cash registers but as the HMRC Guidelines changed and the benefits of Gift Aid became more apparent, I was set on installing EPoS in every store to ensure they all perform to full potential.

“Out of the competition, CHARiot offers the best value and it’s easy to use. From a retail perspective, the detailed reporting allows us to monitor individual store performance much closer and manage their profit and loss more accurately.”

Leaving the old cash registers behind, has meant that the charity has experienced increase in average till income, tells Andrew. “Our retail teams have become far more efficient and we’ve since taken tens of thousands of pounds in Gift Aid. Just being able to take a payment in a way that our customers want to contribute is amazing. Features such as contactless payments and Android or Apple Pay has let us operate just as any other 21st century retailer, regardless of the fact we’re a charity.

“Our regional managers are able to scrutinise performance of individual stores or celebrate successes of others which helps us to engage teams and set clear goals.  Our annual stock take is also made much easier and twice as fast as the software is really accurate. Instead of having to triple count our stock and enter all the data manually, we can just scan once and check against the figure provided by the system.”

Since CHARiot’s installation, Wales Air Ambulance has seen a significant increase of Gift Aid penetration and the charity is hoping to raise this even further by the end of 2017. The team is also looking to introduce Gift Aid on Rags in the future but at the moment, the system’s Furniture Delivery & Collection module is being trialled in one of its stores, says Andrew. “Fifty per cent of what we turn over in our stores comes from furniture donations but we’ve been using a manual system which can be quite challenging to track and understand. CHARiot doesn’t allow you to continue with a transaction unless all information is inputted accurately which creates a robust error free process.”

Talking about how the software has been received by staff and volunteers, Andrew adds: “A large proportion of our volunteers are retired or being rehabilitated back into workplace so we had to convince people to make the transition and change their perceptions in terms of efficiencies and behaviour. Although some may have been a bit apprehensive at first, everyone has now become far more productive.”

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New Technology for Charities

Charities are constantly evolving in their commitment towards life-changing goals. Whilst progress has played a big part in their success, there are still many improvements and changes that could be made to achieve an even better outcome for charities.

We are now seeing more and more people coming together to work towards achieving these improvements. Collaboration in this way has meant better and varied ideas in the different ways a charity could operate. Technology is a huge part of today’s world with most things accessible at your fingertips. We’ve rounded up just a few new technologies that have been created for charities: Continue reading

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