We measure the success of our service by how happy our clients are. Take a look at what some of them have to say.

“Nisyst offered that high level of service commitment along with a system that meets all our needs. Recruiting Gift Aid donors means that we have been able to establish a database that we can contact for appeals for donations or other support. We have also been able to use the varied management information the system offers us, from tracking our busiest times so that we can plan staffing to identifying what type of donations sell best where. The roll out went very smoothly and the benefits in terms of both revenue and management systems are already clear.”

Vicki BurnettRetail & Trading Manager at Cat’s Protection

“CHARiot Full Scan Mode from Nisyst has removed any margin for error in our shops and has significantly increased Gift Aid capture. Thanks to Nisyst’s can-do approach to enhancing their already impressive software, our EPoS is always aligned to our revenue growth strategy and supports the growth of our retail network.”

Paul TateNew Business Manager, from The Children’s Society

“CHARiot’s Gift Aid feature is the main reason we took the leap and switched to an electronic till system and the results have exceeded our expectations in the first year. In addition, we’ve started to use the system for management information and evaluating product performance, average transaction values and managing stock. Just recently we launched a scheme of refurbishing and selling donated bicycles across all stores. Thanks to CHARiot, we can quickly overview these transactions.”

John DonnellyRetail Development Manager at Nightingale House

“We opted for the CHARiot system from Nisyst because it’s simple for our volunteers to use, uploads donor details quickly and enables us to process Gift Aid claims easily through our accounts systems. The introduction of this system to our shops marked a major change for us, but the level of service and simple-to-use technology has given us confidence all the way through the process, maximising the value of donations.”

Steven HolmesRetail and Hospice Operations Manager at St Luke’s Hospice

“We decided to invest in changing from a manual system to an EPoS solution so we could introduce a new range of gift items to all our shops, which has helped us increase revenue from our shops and implement management systems that will maximise the profitability of our retail operation.

Many of our volunteers are unfamiliar with technology so it was also important for us to select an EPoS system that is simple to use as well as being intuitive with a high level of real-time technical support.”

Teresa NightingaleHead of Fundraising at Wirral Hospice St John’s

“Reviewing our EPoS provider was a high priority for me when I joined All Aboard and we opted for the CHARiot system because it is very simple and intuitive, offers us a more efficient way of collecting Gift Aid and is extremely robust in terms of HMRC compliance.

Two years on, not only have we doubled the Gift Aid collection we were achieving with our old system, but we have also found the system to be 100 per cent reliable with zero errors. What’s more, Nisyst’s helpdesk ensures that any queries from our staff and volunteers are resolved quickly and easily over the phone.”

Alan HaynesChief Executive at All Aboard

“Before Nisyst introduced the new feature, we didn’t have a system in place to claim Gift Aid on items marked as rag. CHARiot’s GAoR solutions has been fundamental in maximising our revenue and we’re expecting that within a year of its launch it will have paid for more than a full-day of our operations. This equates to going from zero income to around £25,000. I only see this figure growing year-on-year as our staff and volunteers become more familiar with the process.”

Paul ChiversHead of Retail at St Peter’s Hospice

“We chose to use the CHARiot FSM (Full Scan Mode) system because it is so intuitive and the ongoing technical support provided by the Nisyst helpdesk gives us the peace of mind that comes with knowing that our team has experts to call upon for advice whenever they need it. They even took over the hosting of our server, offering us server monitoring, managed storage and secure communications via SSL (Secure Socket Layer).”

Rosemary VyseRetail Manager at Woking & Sam Beare Hospice

Case Studies

Nisyst provides PURR-fect solution for Cats Protection

Animal charity, Cats Protection, rolled out Nisyst’s ‘CHARiot’ charity sector EPoS system to all 72 of its shops.

The charity had never previously collected Gift Aid on donated items and wanted to introduce a simple to operate EPoS system that would help increase revenues through Gift Aid and provide accurate management information.

St. Luke’s takes CHARiot to increased revenues

St Luke’s Hospice in Cheshire increased its revenue from the sale of donated goods by £10,000 in the first five months.

The hospice installed Nisyst’s CHARiot EPoS system into its nine charity shops plus its hospice shop to automatically collect Gift Aid and drive revenues on all donated goods.

Wirral Hospice puts CHARiot at the heart of retail strategy

Wirral Hospice St John’s invested in an EPoS system to enhance its collection of Gift Aid and introduce a new range of gift items to all of its shops.

The charity installed the CHARiot system in a phased roll out across all six of its shops, plus the gift shop at the hospice.

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