Our full scan mode CHARiot system gives you the control to run a more profitable & efficient operation including 100% of Gift Aid revenue. Get this today.

So you’ve decided to set up a new charity shop. It can be a stressful time. You need to recruit new staff and volunteers, set up the shop floor, order stock in, and handle any other challenges thrown your way. And then you need to choose an EPoS provider.

This can be a daunting process all of itself, never mind when you’re in the middle of setting up a new shop. There are many providers and systems with various features. But it doesn’t have to take up all your time. Here are some questions to think about when finding the perfect EPoS provider for your new shop.

What’s the support like?

We’ve all been on hold for what feels like a century at some point in our lives. It isn’t fun. The music alone is enough to make you regret phoning in the first place. It’s even more frustrating when you realise that time could be spent running your shop and generating money for your cause. 

New shops often have teething problems, so it’s important you can get the support you need. Is the support in-house? Can you access help on weekends? Is it closed on holidays? These are just some questions you might want to ask a potential EPoS provider.

Are they trying to improve their system?

When you choose an EPoS, you want it to be the best it can be. It should help your shop remain HMRC compliant, make claiming Gift Aid a breeze, come with a great stock system, and simply support your shop. You may also want to consider what it means for your cyber security

Once you have that ensured, it’s always a great idea to choose an EPoS provider who is constantly trying to improve their system. As you’ll likely be with this provider for a few years, you want them to be creating new, exciting features that will help your shop grow. New features can help you transform your shop and generate further funds for your cause. 

Do they give demos?

Demos are essential when choosing an EPoS system. Aside from assuring the system does everything you need it to, it’s also the perfect time for your staff to get acquainted with the system. A demo will also reveal whether or not it’s volunteer-friendly and presents the perfect opportunity to ask questions to find out if it’s the right fit for you, your staff, and your shop.

We understand that setting up a new shop can be a difficult time, so why make it more stressful than it needs to be? What’s important is that you find an EPoS provider you’re comfortable with; one that will allow you to be the best you can be for your cause.

Our innovative, HMRC-recognised EPoS solution – CHARiot Web – can help you transform your charity and make the most out of Gift Aid. If you’d like more information, or if you’d like to book a demo, get in touch on 01204 706 000.

Volunteers are the lifeblood of any charity. In fact, 91% of charities rely solely on the work of their volunteers. More than 21 million people are giving their time to help these charities raise as much money as possible for their great causes.

So what can you do for them in return? After all, you want them to work to their best ability and have a stress-free time doing so. There are plenty of ways you can make their lives easier and also benefit your charity. Here are our top picks…

Streamline their day-to-day

A big part of making their role simpler is to streamline what they have to do. If one quick job ends up taking them multiple steps, there might be room to improve it. There’s also the added benefit of making it a more pleasing experience for your donors, especially in shops.

For example, can you make the Gift Aid sign-up process quicker? Some systems integrate Gift Aid into the buying process, making it streamlined and automatically reminding volunteers it needs to be done. If you have a tablet-based EPoS system, you can also beat the queues by allowing staff to serve people from anywhere in the shop.

Provide support

This is two-fold. It’s both support for them as a person and ensuring they have support as a volunteer. For them as a person, make sure wellbeing is at the top of the agenda. These people are giving you their valuable time, so ensure they aren’t getting burnt out in the role. This goes double for people who canvas on the streets, as a lot of rejection can take its toll on a person.

Then there’s technical support. Their job is going to be that much harder if EPoS systems are constantly crashing. Make sure they have the most up-to-date software and that you have access to 24/7 support if anything goes wrong. The sooner they can get back up and running, the better.

Convenience

We’d all love it if our jobs were more convenient, and your volunteers will be no different! So ask yourself how you can make using certain tools simpler. Some EPoS systems allow you to pick them up and use them anywhere – like the tablet-based ones we mentioned earlier. And we mean anywhere. It’s a lot more convenient to use on the street or at a car boot sale than working with paper forms or cash.

You can also look at making the system more convenient for them. Some let you customise their tablet dashboard, meaning they have access to only what they need, when they need it.

Value security

Your volunteers shouldn’t feel at risk on the job. Put a lot of attention on your system’s security to keep them (and your donors) safe. If your system is hacked into, cyber criminals could gain access to their personal details. Ensure everything is up to date with the latest patches and, similar to the last point, work with someone who can guide you through any security concerns.

Volunteers will likely be working with you because they’re passionate about the cause. So make sure they have everything they need to run a tight ship and bring in as much money as possible. Our new CHARiot Web EPoS system has all of the above and so much more. If you want to find out more, get in touch with our team.

CHARiot Web has been designed with your charity in mind. This innovative and versatile SaaS solution is all you need to take your charity to the next level and build back better. To find out more, reach out to us on 01204 706 000.

Finding new ways to generate income is becoming increasingly vital for charities. There are hundreds of worthy causes out there that all need the support of generous volunteers and donors. Charities across the UK lost billions in funds over the pandemic. So it’s crucial that they can get back up on their feet to continue their valuable work. 

That means looking at every possible part of your operation to find areas where you can improve. Take your EPoS system, for example. Does it have all the features you need to achieve your full potential? Such as portability? Why not take the charity shop to the people; here’s how a portable EPoS system can help your charity.

Generate extra income

More than 20% of charities have less than a month’s financial reserves. And 17% are considering closing some or all of their offices. So increasing income is an absolute must.

A system with portable features allows your staff and volunteers to generate income away from the shop. Say, at pop-up shops, car boot sales, or events. This is great for Gift Aid, meaning you never have to miss out on an opportunity to get all that value you need.

Boost your shop’s performance 

We all know how essential reports are to a business. They offer valuable insights into customer behaviour, sales, and allow us to make important real-time decisions to improve performance. But many EPoS systems that aren’t portable require your staff to be on site or at the head office in order to access them, which is limiting.

To maximise profits, it’s crucial your staff have constant access to the data that helps them make the right decisions. An EPoS that provides your staff with portable features allows them to check this essential information on the go. This can be made even better if the information you have access to is customisable, meaning you only see what’s relevant to your role.

Improve customer experience

One in three consumers say they’ll walk away from a brand they love after just one bad experience. So creating an unforgettable customer experience is essential for retaining valuable customers.

So how can an EPoS with portable features help create a better customer experience? They can speed up transactions. No one enjoys being held up in a queue – it can dampen an otherwise enjoyable shopping experience. Portability prevents long wait times by allowing your staff to complete important tasks, such as signing up donors from Gift Aid, away from the till. 

At Nisyst, we’re aware of how important a flexible, portable EPoS system is to charities. So we’re excited to announce that we’ll be launching CHARiot Web at the Charity Retail Association Conference on the 9th and 10th of September. CHARiot Web has all the features you need with increased portability and accessibility. Making money for your cause has never been easier.

Ready to maximise your charity shop’s income? Come by our stand at the CRA Conference – we’d love to answer any questions. Or get in touch with us now on 01204 706 000.

It’s been a long year. By now, most of the restrictions have been lifted, many of us are back at work, and the public is out and living life as normal (as possible) again. But the pandemic had a serious impact on many charities. In fact, one in five charities has considered downsizing due to the effects of COVID-19. 

It’s now crucial for many charities to find as many ways to generate income for their cause as possible, so they can come back stronger than ever. Here are three simple ways you can boost your charity’s income. 

Set up an online shop

There’s no denying the pandemic profoundly affected each of our lives. And one area the pandemic may have permanently affected is how we shop. Online shopping boomed in 2020, with 45.4 million people in the UK making online purchases. It was even forecasted that UK consumers would spend 34.7% more online in 2020 compared to 2019.

With these trends, it’s highly unlikely we’ll revert back to shopping in-store at past rates anytime soon. Many big charities, such as Children in Need, Shelter, and the British Red Cross, have taken to eBay to sell their products. This way, they can access new audiences and generate more income for their cause. 

These are bigger, national charities, so you might think it isn’t viable for a smaller, local charity. But that’s not the case. You can still set up a quick ecommerce site or simply use eBay. Then you can even integrate it with your current system, meaning it’ll accurately reflect your stock.

Pop-up shops and events

Pop-up shops and events are a great way to boost your charity’s income. And since the pandemic prohibited social gatherings, we’re more eager for them than ever. People want to get out and about, and what better way to generate income for your cause than to go directly to your audience?

But why not take it further? Car boot sales are huge in the UK. So much so, that, on average, Brits spend £1.5 billion on them each year. Sending out staff to car boot sales can increase donations. For example, if a seller is leaving but still has some goods left over, your staff can ask if they’d like to donate the items and then sign them up for Gift Aid.

Strengthen brand loyalty

By creating strong, long-lasting relationships with both your donors and customers, it’s possible to turn the occasional donor or shopper into a regular. As well as this, acquiring a new customer can cost five times more than retaining an existing customer. And by increasing customer retention by as little as 5%, your charity could increase its profits between 25-95%.

One of the easiest and cheapest ways to do this is through social media. Or you could add a short message to your emails. One experiment by the Behavioural Insights Team showed that adding a message at the bottom of an email increased the number of donors from 6.1% to 38.8%.

As trends continue to change, it’s important to keep up to ensure you’re generating as much income as possible for your cause. But we understand that this can be difficult. That’s why at the Charity Retail Association Conference on the 9th and 10th of September, we’ll be launching CHARiot Web – our cloud-based EPoS system that makes increasing your charity’s income simple.

Curious to see what else CHARiot Web can do for your charity? Come by our stand at the CRA conference in September. Or you can get in touch with us today on 01204 706 000.

All your charity wants to do is make a difference in the world. Whether your cause is here at home or all around the world, you want to secure the money you need to help in any way you can. To do that, you need to know you’re making all the right decisions. Every choice made – be it by the head-office team or volunteers in the shops – becomes far easier when you have some reliable data right at your fingertips.

Live reporting constantly collects valuable data for you – including sales, inventory orders, stock levels, Gift Aid, and customer information. And it compiles it all into one easily accessible interface. Let’s take a closer look at how this can be a huge boost for your charity.

Real-time decisions

When you need to make urgent decisions, the last thing you want to do is wait until the end of the day to access relevant information. Not only can this slow operations down, but sometimes decisions need to be made here and now when time isn’t on your side. 

Live reporting means your data is constantly being refreshed every few minutes. It’s made even better if you can access the interface from anywhere, at any time. When you have that information in front of you, it helps you feel more confident in the decisions you make.

Whether it’s deciding on a shop floor move, requesting new stock, or pivoting your marketing, real-time reporting gives you the power to drive growth and ensure maximum profitability.

See what you need to see

Different roles demand different insights. Someone in charge of marketing would likely benefit from a wide variety of customer information. On the other hand, someone in charge of stock requests is going to find this distracting from the stock data that’s important to them.

To solve this, configurable dashboards allow your users to customise the data they do or don’t see, saving their time and attention for what really matters.

Managing stock

Item wastage can be a big barrier to profit for your business. Yes, you might be selling lots of one category (say, books), but if you’re unaware of all the CDs and DVDs you’re building up, and more keep coming in, you aren’t maximising the money you could make.

Live reporting keeps you fully aware of what items you’re selling, what you’ve got in your shops, and what deliveries you can expect over the coming days/weeks. This higher level of visibility helps your team’s notice where they can tweak stock requests or introduce sales and promotions to shift some of the excess.

Understanding your customers

80% of people would prefer personalised shopping experiences. While 52% are likely to shop elsewhere if a company doesn’t personalise their messaging. 

Live reporting helps you understand your customers’ behaviour in a more insightful way. Your sales, promotions, marketing efforts, and online/offline split will all improve when you have a deeper understanding of your customers.

Say you send out a personalised email about a special sale you’re having. And you see that sales numbers shoot up for a certain demographic. Well now you have data about what works for certain groups, allowing you to further refine the experience for them.

Live reporting is something we’re proud to offer in our new CHARiot Web EPoS solution. This new, cloud-based system can provide you with more flexibility, productivity, and visualisation than ever before. Elevate your charity operations and work harder for your customers and cause today.

Interested to hear more about CHARiot Web and how it can take your charity to the next level? Come to the Nisyst stand at CRA’s 2021 conference on the 9th and 10th of September. Or reach out to us on 01204 706 000 for more information.

When you’re running a business, you want everything to go as smoothly as possible. This might go double for charities. Not only do you want to work at your best, you want to earn as much money as you can for your cause. So it’s imperative you have every leg-up you can get. In today’s world, that’s tech – it can improve everything from sales to monitoring the performance of your stores.

One piece of tech you can’t underestimate in your charity is your EPoS system. Like many other services, combining it with the cloud can provide so many benefits. Since technology evolves so fast, it can seem like a constant race to keep up. But by embracing the cloud, you can stay ahead of the curve.

Let’s take a look at three ways a cloud-based EPoS system could improve your charity operations.

Streamline your operation

An amazing aspect of a cloud-based EPoS system is that it’s much simpler to set up and get going.

From here, it’s easy to oversee the performance of all your shops. For example, a cloud-based system could sync all the tills with the server, giving you near real-time sales data. The tills continue to run offline even if the connection drops. So staff can keep making sales until they can connect to the cloud again.

For head-office staff, they can monitor activity no matter where they are. Whether in the office or on the go, the benefit of a cloud-based system is that you can make important decisions for your charity no matter what, driving continual improvement.

Maximise your revenue

That portability is great for volunteers too. Being cloud-based, it can be accessed from any internet-connected device. So if they’re out on the street or at an event, they can still connect to your system, bring in donations, and show you how it’s going.

This works wonders for Gift Aid. This is such a vital source of income for every charity, so you don’t want to miss out on any opportunities.

A cloud-based EPoS system will also save you money in the long-run. Since it’s online and remote, you have no expensive costs associated with on-premises hardware. No costly installation or long-term physical security.

Greater security for your data

Unfortunately, no one is safe from a cyber attack. For example, just last year, over 100 charities were targeted in a single ransomware attack. Now, a cloud-based system will not prevent cyber attacks in and of itself, but combined with a cloud-backup service, you can keep yourself that much safer.

So whether you’re a victim of an attack or if your data is corrupted at any point, a cloud backup will be able to get you back up and running. On-premises software might be at risk because it’s attached to the same network. But off-premises it’s separate and much easier to keep safe. It’s a nice extra layer of peace of mind.

Cloud-based EPoS systems are how you can keep up with the changing world. Technology is only going to keep evolving faster and faster. With a solution like this, you can get started quickly and work on making a difference to your beneficiaries. We know these qualities are important to charities, which is why we designed CHARiot Web with all of these amazing benefits in mind.

We’re excited to announce this service will launch at the Charity Retail Association Conference on the 9th of September. For our existing customers, CHARiot Web will have the same PoS design as CHARiot 7, so anyone familiar with that will be right at home. We’re sure you’ll love what we have in store!

Curious to see how CHARiot Web can help your charity? Come by our stand at the CRA conference on the 9th and 10th of September with your questions. Or feel free to reach out to us on 01204 706 000 for more information.

A company is nothing without its customers. No matter the business, customer loyalty is always one of the most important factors. You want to deliver a service that keeps them coming back again and again. You want them to look at your brand and believe in it. For a charity with a cause to support, that brand loyalty takes on a whole new level of importance.

In our modern world, we have more ways than ever to ensure our customers have the experience they deserve. By making their time with us easier and more enjoyable, we give them more than enough reason to come back again. And technology has been a huge boost in this pursuit. So how exactly can you use tech to push your brand loyalty even further?

Benefits of loyal customers

First, let’s look at just how much of a difference loyal customers can make. The biggest benefit for most businesses is in their revenue and savings. Increasing customer retention by just 5% boosts profits by 25%. But bringing up a new prospect to the same level as a loyal customer can cost 16 times more.

So keeping a strong relationship with your customers can save a lot of money. And considering 57% of consumers spend more on brands they’re loyal to, it’s well worth your time trying to nurture those relationships. Now we’ve covered the why, let’s look at the how…

Social media and blogs

Social media is a simple but extremely effective way to keep customers loyal and also drive brand awareness. And you can use it in so many ways. You can post tips, how-to guides, funny or interesting content, or whatever you think is relevant to your customers. It allows you to open up a casual dialogue with them without necessarily pushing an agenda on them – it’s a more subtle approach. Social media is a great way to be present at all times, making an impression in their mind and reminding them you’re there.

For existing patrons, it allows you to stay at the forefront of their mind and keep them in the loop about any news. If they’re willing to support you in other ways, they’ll probably gladly do it on social media, too. It can also signal boost your message, reaching out to others in their network.

Similarly, blogs give you the perfect opportunity to provide your customers, just with a more long-form twist. With at least 500 words to work with, you have a lot more space to drive into your message. You can also see what your customers respond to and then create content that gets more clicks, all while establishing a stronger, more personal relationship with them.

Emails

A longtime favourite of any brand that strives for customer loyalty, emails are brilliant for keeping you on their mind. And it’s so easy to add a personal touch. Simply adding the customer’s name to the email can make them 26% more likely to open it

It’s always a great idea to let customers choose how frequently they receive emails, too. Some people might prefer daily while some prefer monthly. Allowing them to set the frequency for themselves stops them from frustratingly unsubscribing when they feel like they receive too many. Newsletters are one example of how you can reach out on a constant basis without coming across as intrusive. It’s a great way to summarise what you’ve been up to recently and include calls to action to push certain campaigns or charity drives.

Thank-you letters

Building on that idea, you can add a personal touch with thank-you letters. We understand how important it is for your charity to keep your customers happy and loyal. With just a few clicks, your charity can set up personalised thank you emails to be automatically sent to your customers to thank them for signing up, donating money, or making bag drops. Thank-you letters can be personalised to add images, text, and more to better suit your charity’s needs.

Customers love to feel appreciated. And thank-you letters are a hassle-free way to brighten their day and strengthen their relationship with your charity. It’s just one way you can go the extra mile to increase brand loyalty and show people you care about them as much as they do about your cause.

Our CHARiot EPoS system is constantly updating to ensure your loyal donors get the treatment they deserve. Thank-you letters are just one such improvement; how else can we make your experience that much better? Let us know at support@nisyst.co.uk.

You can’t make it through the day without interacting with some sort of technology. It’s probably there with you from the moment you wake up – your phone is probably your alarm clock, after all! But something we come across often, whether we realise it or not, is artificial intelligence (AI). 

When we think of AI, it might conjure images of extremely intelligent robots or self-driving cars. But these are more extreme examples. We also use AI to ask Siri what the weather will be during the weekend. 

A huge reason it’s so common is because it’s incredibly useful and saves us time. In the coming years, it’s going to become an even greater part of our businesses, including in the charity sector. But what ways can we use it to help us right now?

Social media monitoring

You can have the best social media content, but if you post in the wrong place or at the wrong time, no one will see it. And that’s where AI comes in. Bots analyse current social media trends and can predict when a piece of content might go viral. With so many people posting on social media (there are 6,000 tweets per second on Twitter, for example) it’s easy for your content to go unseen. Having a bot analyse what time is best for you to post your content can take your marketing efforts much further.

But AI bots can track more than that. Users online want speedy responses more than ever. 79% of customers expect a response within 24 hours. And 40% expect one in just an hour. AI gives you crucial data you can use to see what people need help with the most and at what times. How you use that data ties into our next entry…

Chatbots

Not every conversation with a customer has to be handled by someone on your team. The great part about the data we mentioned above is you can use it to set up a chatbot. These simulate human conversations to help people on your website; you might have seen one pop up when you’re browsing. They can give the potential customer important information, redirect them to another section of the website, or just start a conversation a team member can pick up later.

But chatbots aren’t limited to your website. The Children’s Society trialled a chatbot on Facebook to answer questions about their fundraising. And Missing People, Children In Need, and NSPCC teamed up to create ‘Is This Ok?’ with great success. The chatbot was launched to offer support for young at-risk people. In just three weeks, 600 young people got in touch, 10% of which did so out-of-hours. The chatbot was integral in supporting them during a time when they wouldn’t have been able to contact anyone else. 

Smart assistants

Smart assistants are a kind of software installed in a device to perform tasks and services and answer questions. Think Cortana, Siri, Alexa, and Google Assistant. But smart assistants aren’t limited to personal use – they can help optimise workflow by handling easier tasks so your employees can focus on doing what they do best.

Some charities have started using smart assistants to make donations easier. With Alexa, you can now donate to NSPCC. And, to provide support for those living with arthritis, Arthritis Research UK created a smart assistant for people living with the condition.

AI can not only help us streamline our days, but it can also offer help and support to those who need help. It can be an extremely powerful tool for your charity and transform the way you and your operation work. 

Looking to transform your charity? Nisyst’s HMRC-approved EPoS system allows you to access all the important information you need, like sales data, profits, Gift Aid, and more. For more information, get in touch on 01204 706 000.

Teamwork can grow your business, but the question is: how can you encourage your team to produce better results? Almost 75% of employees value teamwork, making this a top priority for all growing charities. 

When you work with a set of people you can communicate with, you’ll end up forming a united team with shared values that will leave a positive impression on your customers.

For your retail staff, an EPoS system can save your team time, resources, and money, meaning they can get on with what they do best. Here are our top three ways for how an EPoS retail system can support your team.

Encourage employee initiative

You don’t want anything to steal away your staff and volunteers’ time from interacting with customers. If they’re stuck in the back correcting errors and organising stock manually, they’re not doing what they can to make a real difference.

But an EPoS retail system will take care of a lot of this administrative busywork. By automatically categorising your products so they’re easier to find, you take that burden off your team. Now, adding stock to the shop floor is much quicker, allowing for a more efficient flow and letting them talk to customers more.

By simplifying the process, they’re more likely to take the initiative and get the work done. And if they’re willing to go that extra mile, others will too. If people are putting themselves out there to get the work done, it doesn’t hurt to recognise their input and can lead to further improvements.

Improve customer communication

As your team can now access customer data from mobiles, tablets, or PCs, they may feel encouraged to make the most of the entire shop floor, interacting with browsing customers and adding Gift Aid on their purchase remotely. 

By developing a stronger relationship with them, your team will grow more confident and are more likely to lead conversations to a sale.

Sales reports will also show which items your customers prefer to help your team know which items to display. Visual representation is key to drawing customers in through the door.

Speed up sales

Working on the shop floor means your team will have multiple responsibilities that can become overwhelming with a shop full of customers. 

It can be hard enough on a quiet day to keep track of stock, serve customers, and keep your charity running. But when you’re short of staff? That can feel like a nightmare.

One way to make teamwork easier is to let an EPoS system handle those tasks for you. By adding back office scanners, printers for Gift Aid, and an integrated chip and PIN to your shop, your team will find it easier to handle a busy workload.

When you can scan items in an instant, pre-print labels for donations, and provide a quick payment system, your team will find they are flying through sales.

An EPoS system can do more than improve efficiency and maximise profits. It can be a huge boost for your staff and make their lives a lot easier. Why not ask yourself what you’re doing to help your team work at their best?

Nisyst’s bespoke EPoS system, CHARiot, is designed specifically for charity retail. Our HMRC-recognised system is affordable, adaptable, and user friendly. For more information, get in touch today on 01204 706 000.

Choosing the right EPoS system is of paramount importance to your charity retail operations. They can checkout faster, boost productivity, give you oversight of your sales and inventory, and even help you maximise Gift Aid contributions. 

But whether you’re just contemplating a new EPoS system or if you’re looking to upgrade from an old system, perhaps one that’s reached its end of life, there’s a lot you need to consider before deciding. So let’s have a look at the seven questions you should ask when choosing your next system…

What do your staff need?

What would help them in their day to day? Is this system easy to use? What would they like from an EPoS system? These are the first points to ask yourself. Consider everybody’s individual skill level when it comes to technology and find a solution that works for even the most tech-shy person.

Ideally, you want something easy to use that even new volunteers can warm to quickly. A good EPoS system should make your staff’s job easier, not harder.

Is it compatible with your charity?

There are many systems available, so it’s important to choose one that’s best for your charity. Do you need regular offline access? EPoS systems are used in various industries too, so it’s vital to ensure your system is designed with the needs of the charity sector in mind. This is especially important for making the Gift Aid process much simpler.

How does it integrate Gift Aid?

As a charity, Gift Aid will be one of the factors at the top of your agenda. The process to claim Gift Aid can be cumbersome and full of administrative work you don’t have the time for. Some solutions will simplify the process, making it as easy as a couple of clicks.

But with this, you have to look if they take a commission on any claims. You aren’t always guaranteed 100% of the Gift Aid. Furthermore, the admin work of the volunteers seems to increase and there is the potential that you also need to purchase consumables (at a higher rate) from the EPoS supplier.

What does the support look like?

We’ve all been in a situation where we’ve been on hold for what seems like forever, only to be forwarded on to yet another robot. It’s frustrating, tiring, and when you’re trying to run a shop, unacceptable.

Find a solution that comes with 7 days-a-week, in-house support available. Some EPoS providers even offer training, making the likelihood of needing to phone support that much slimmer.

Is it as secure as possible?

This should go without saying, but you need the most secure system available. Payment fraud is on the rise, and criminals are only becoming more sophisticated in their methods. Not to mention all the information the system can hold, such as PII data, which is essential you encrypt. 

EPoS systems in the charity sector will hold donor information, and you need to ensure this is secure at all times.

Do you want the system to be able to go mobile?

For many shops, the freedom of being able to walk around the floor with the system on a handheld device like a tablet is extremely important. It allows for better customer interaction, improving the shopping experience. Staff also don’t have to be in one particular place to find the information they need.

What is the cost long-term?

If you are looking to write-off the solution over a three- or five-year period, consider what the costs look like over the term length. While it might look like you’re getting a great deal on the surface, with low monthly payments, it could potentially be substantially more expensive over that time.

You also have to take commission into consideration, as this will eat into your profits over the term. Keep in mind that it might increase over the life of the contract.

All EPoS systems are built differently. So it’s vital to conduct thorough research to work out which will benefit your charity shop the most. Don’t feel you have to settle; find the right one for you.

Charity Retail Systems’ EPoS solution, CHARiot, is designed specifically for charity retail. With this volunteer friendly and HMRC-recognised system, you can be certain that your charity shop has the best EPoS, keeping it both efficient and productive. For more information, get in touch on 01204 706 000.