Teamwork can grow your business, but the question is: how can you encourage your team to produce better results? Almost 75% of employees value teamwork, making this a top priority for all growing charities.
When you work with a set of people you can communicate with, you’ll end up forming a united team with shared values that will leave a positive impression on your customers.
For your retail staff, an EPoS system can save your team time, resources, and money, meaning they can get on with what they do best. Here are our top three ways for how an EPoS retail system can support your team.
Encourage employee initiative
You don’t want anything to steal away your staff and volunteers’ time from interacting with customers. If they’re stuck in the back correcting errors and organising stock manually, they’re not doing what they can to make a real difference.
But an EPoS retail system will take care of a lot of this administrative busywork. By automatically categorising your products so they’re easier to find, you take that burden off your team. Now, adding stock to the shop floor is much quicker, allowing for a more efficient flow and letting them talk to customers more.
By simplifying the process, they’re more likely to take the initiative and get the work done. And if they’re willing to go that extra mile, others will too. If people are putting themselves out there to get the work done, it doesn’t hurt to recognise their input and can lead to further improvements.
Improve customer communication
As your team can now access customer data from mobiles, tablets, or PCs, they may feel encouraged to make the most of the entire shop floor, interacting with browsing customers and adding Gift Aid on their purchase remotely.
By developing a stronger relationship with them, your team will grow more confident and are more likely to lead conversations to a sale.
Sales reports will also show which items your customers prefer to help your team know which items to display. Visual representation is key to drawing customers in through the door.
Speed up sales
Working on the shop floor means your team will have multiple responsibilities that can become overwhelming with a shop full of customers.
It can be hard enough on a quiet day to keep track of stock, serve customers, and keep your charity running. But when you’re short of staff? That can feel like a nightmare.
One way to make teamwork easier is to let an EPoS system handle those tasks for you. By adding back office scanners, printers for Gift Aid, and an integrated chip and PIN to your shop, your team will find it easier to handle a busy workload.
When you can scan items in an instant, pre-print labels for donations, and provide a quick payment system, your team will find they are flying through sales.
An EPoS system can do more than improve efficiency and maximise profits. It can be a huge boost for your staff and make their lives a lot easier. Why not ask yourself what you’re doing to help your team work at their best?
Nisyst’s bespoke EPoS system, CHARiot, is designed specifically for charity retail. Our HMRC-recognised system is affordable, adaptable, and user friendly. For more information, get in touch today on 01204 706 000.