Volunteers are the lifeblood of many charity shops across the country. They’re a great way to get fresh, excited individuals into the sector and are crucial for raising much-needed funds for your cause.

But during the pandemic, the number of charity shop volunteers fell by 45,000. And 35% of organisations say they have seen a decrease in their numbers over the past year. But as the world slowly returns to normal, it’s essential for charity shops to get them back on board. Here’s how to recruit more volunteers – and keep them.

Use social media

Generation Z is more likely to have volunteered than other age groups, according to a study by The British Heart Foundation. It also showed 53% of the respondents would be interested in future opportunities. And as Gen Z makes up 75% of Instagram’s users, 26% of TikTok’s users, and nearly 60% of Snapchat’s users, these platforms are the perfect place to advertise.

As well as promoting your vacancies, you can post content that may appeal to those considering volunteering. Show how they can help your shop, how their work benefits those in need, and how amazing being a volunteer is. But social media alone won’t cut it… 

Advertise offline

70% of people in the age bracket 65-75 volunteered in 2019/2020, a number that dropped in 2020/2021, likely due to the pandemic. 59% of people in the same age range are on social media. While that’s over half, there are still many without a social media presence, meaning they’ll miss any opportunities posted online.

Offline advertisements are essential to let as many people know about your open positions as possible. Flyers, leaflets, and newspaper ads are just some examples of how you can still reach those audiences. 

The importance of your EPoS system

Once you’ve found volunteers, the question is how do you keep them? 48% of charities believe their staff are missing core digital skills and competency. And 47% said their organisation lacks confidence with digital, according to The Charity Digital Skills Report. With this in mind, it’s crucial that any tech used in your charity shop is easy to use and volunteer-friendly.

As your EPoS is vital to your operation and used by all staff, it must be instinctual to avoid error, make training new volunteers easy, and create a more enjoyable experience. 

Many charity shops rely on these vital people to achieve their mission. But as the number has dropped, it’s important to consider where people are most likely to hear about your opportunities. To recruit more volunteers and keep them on board, it’s essential your EPoS is easy to navigate so they can succeed.

We understand volunteers are vital to your operation. We kept this in mind when creating CHARiot Web, an EPoS system that’s simple to use. If you’d like more information, or if you’d like to book a demo, get in touch on 01204 706 000.

67% of charities now see digital development as a prime concern for their organisation. And it’s no surprise it’s such a priority. In 2020, 87% of the people in the UK made online purchases. And there were 3.78 billion social media users worldwide. So now seems to be the best time to get online and start taking advantage of all the internet offers. As well as this, there are a great number of charities planning to invest in digital infrastructure, which is a fantastic sign.

But, according to The Charity Digital Skills Report, there are many barriers preventing charities from making the most out of digital. These include a lack of core digital skills and competency, a lack of confidence in the organisation, the company culture, and more. As keeping up to date with digital could be the key to maximising donations and generating income for your cause, how can you overcome these challenges?

Attend online learning events

The Charity Digital Skills Report shows that 48% of charities believe their staff lack core digital skills and competency, and 47% said their organisation lacks confidence with digital. Online learning events could help with both issues in a fun, accessible way.

Webinars exploded in popularity when the first lockdown came into effect, and with good reason. They offer the perfect opportunity to learn and expand your skills without the need to travel to a venue. There are many online events available – whether tailored specifically for those in the charity sector or with a broader audience – that can help your staff keep their skills up to scratch or develop new ones.

One example is eBay’s free six-month virtual training programme launched to help charities get on eBay and make extra money for their charity. Another is Charity Digital’s #BeMoreDigital Fundraising Day in October this year. The event is free and will focus on skill-building to help charities fundraise digitally. 

Choosing the right EPoS

The downside is that training can be difficult. Especially if you have multiple volunteers coming and going. Instead, it could be a good idea to focus on instinctual tech, starting with your EPoS. Most volunteers and members of staff need to use the EPoS, so it only makes sense it’s as easy to use as possible.

The report shows that 30% of charities believe they need to sort out their infrastructure or processes, including data protection. A great EPoS can help by ensuring data protection laws are adhered to. Gift Aid forms, for example, can cause issues when stored in your shop. An EPoS with paperless sign up that submits Gift Aid forms directly to HMRC could help.

Compared to last year, the number of charities rating themselves as having excellent basic digital skills has almost doubled, which is fantastic news. As we shift to a digital-first society, charity shops can continue to raise funds for their causes in new spaces. Looking for an EPoS to keep your shop ahead of the curve?

Nisyst’s new and improved CHARiot Web has all the features your charity shop needs. You can seamlessly keep up with the digital curve while remaining easy to use and volunteer friendly. To find out more, reach out to us on 01204 706 000.

So you’ve decided to set up a new charity shop. It can be a stressful time. You need to recruit new staff and volunteers, set up the shop floor, order stock in, and handle any other challenges thrown your way. And then you need to choose an EPoS provider.

This can be a daunting process all of itself, never mind when you’re in the middle of setting up a new shop. There are many providers and systems with various features. But it doesn’t have to take up all your time. Here are some questions to think about when finding the perfect EPoS provider for your new shop.

What’s the support like?

We’ve all been on hold for what feels like a century at some point in our lives. It isn’t fun. The music alone is enough to make you regret phoning in the first place. It’s even more frustrating when you realise that time could be spent running your shop and generating money for your cause. 

New shops often have teething problems, so it’s important you can get the support you need. Is the support in-house? Can you access help on weekends? Is it closed on holidays? These are just some questions you might want to ask a potential EPoS provider.

Are they trying to improve their system?

When you choose an EPoS, you want it to be the best it can be. It should help your shop remain HMRC compliant, make claiming Gift Aid a breeze, come with a great stock system, and simply support your shop. You may also want to consider what it means for your cyber security

Once you have that ensured, it’s always a great idea to choose an EPoS provider who is constantly trying to improve their system. As you’ll likely be with this provider for a few years, you want them to be creating new, exciting features that will help your shop grow. New features can help you transform your shop and generate further funds for your cause. 

Do they give demos?

Demos are essential when choosing an EPoS system. Aside from assuring the system does everything you need it to, it’s also the perfect time for your staff to get acquainted with the system. A demo will also reveal whether or not it’s volunteer-friendly and presents the perfect opportunity to ask questions to find out if it’s the right fit for you, your staff, and your shop.

We understand that setting up a new shop can be a difficult time, so why make it more stressful than it needs to be? What’s important is that you find an EPoS provider you’re comfortable with; one that will allow you to be the best you can be for your cause.

Our innovative, HMRC-recognised EPoS solution – CHARiot Web – can help you transform your charity and make the most out of Gift Aid. If you’d like more information, or if you’d like to book a demo, get in touch on 01204 706 000.

It’s been a long year. By now, most of the restrictions have been lifted, many of us are back at work, and the public is out and living life as normal (as possible) again. But the pandemic had a serious impact on many charities. In fact, one in five charities has considered downsizing due to the effects of COVID-19. 

It’s now crucial for many charities to find as many ways to generate income for their cause as possible, so they can come back stronger than ever. Here are three simple ways you can boost your charity’s income. 

Set up an online shop

There’s no denying the pandemic profoundly affected each of our lives. And one area the pandemic may have permanently affected is how we shop. Online shopping boomed in 2020, with 45.4 million people in the UK making online purchases. It was even forecasted that UK consumers would spend 34.7% more online in 2020 compared to 2019.

With these trends, it’s highly unlikely we’ll revert back to shopping in-store at past rates anytime soon. Many big charities, such as Children in Need, Shelter, and the British Red Cross, have taken to eBay to sell their products. This way, they can access new audiences and generate more income for their cause. 

These are bigger, national charities, so you might think it isn’t viable for a smaller, local charity. But that’s not the case. You can still set up a quick ecommerce site or simply use eBay. Then you can even integrate it with your current system, meaning it’ll accurately reflect your stock.

Pop-up shops and events

Pop-up shops and events are a great way to boost your charity’s income. And since the pandemic prohibited social gatherings, we’re more eager for them than ever. People want to get out and about, and what better way to generate income for your cause than to go directly to your audience?

But why not take it further? Car boot sales are huge in the UK. So much so, that, on average, Brits spend £1.5 billion on them each year. Sending out staff to car boot sales can increase donations. For example, if a seller is leaving but still has some goods left over, your staff can ask if they’d like to donate the items and then sign them up for Gift Aid.

Strengthen brand loyalty

By creating strong, long-lasting relationships with both your donors and customers, it’s possible to turn the occasional donor or shopper into a regular. As well as this, acquiring a new customer can cost five times more than retaining an existing customer. And by increasing customer retention by as little as 5%, your charity could increase its profits between 25-95%.

One of the easiest and cheapest ways to do this is through social media. Or you could add a short message to your emails. One experiment by the Behavioural Insights Team showed that adding a message at the bottom of an email increased the number of donors from 6.1% to 38.8%.

As trends continue to change, it’s important to keep up to ensure you’re generating as much income as possible for your cause. But we understand that this can be difficult. That’s why at the Charity Retail Association Conference on the 9th and 10th of September, we’ll be launching CHARiot Web – our cloud-based EPoS system that makes increasing your charity’s income simple.

Curious to see what else CHARiot Web can do for your charity? Come by our stand at the CRA conference in September. Or you can get in touch with us today on 01204 706 000.

We’re all familiar with the uphill battle faced by charity shops over the past few months. They have the massive task of attempting to catch up with almost a whole year of forced downtime and upping productivity again.

Now’s the time where the sector has to roll up its sleeves, optimise how it works, and secure as many donations and as much revenue as possible. But there will always be those little tasks that eat into your time. Time that could otherwise be spent boosting revenue.

This period of recovery is a great opportunity to tighten your operation and make some changes to help you recover and thrive for years to come. Let’s look at 3 factors that might be stealing away some of your charity’s time and productivity.

A lack of remote capabilities

You and your staff won’t always be in-store and able to access your systems. But that shouldn’t stop you doing your job. Perhaps you’re a manager who spends multiple hours each week travelling around the different stores in your area. Or you have volunteers collecting donations at a car boot sale in the middle of a field. Remote capabilities allow your staff and volunteers to continue doing their jobs no matter where they are. 

Mobile dashboards can provide managers with operational and sales information on any compatible device, meaning they can monitor store and area performance in real time and on the move. Remote Gift Aid sign ups allow volunteers to secure that extra bit of revenue. Without the need to hunt down an internet connection.

Inadequate stock control

Across retail businesses, inventory is accurate only 63% of the time. Unfortunately, this trend will extend to charity retail, too. Meaning you might be making important stock decisions based on inaccurate information.

Improving real-time visibility of your stock will help to streamline your operations and keep your shop running smoothly. With the right system in place, you can track transfers throughout their journey, preparing for new stock to arrive. If you balance in-store and online channels, you can minimise the risk of accepting online orders you can’t fulfil. Or you can use estimated stock analysis to determine how much stock you will need over the coming days and plan deliveries accordingly.

To secure as much revenue as possible, you need to have stock to sell. So maybe it’s time to develop a more robust, accurate inventory system.

System vulnerabilities

What your charity doesn’t want is a security breach throwing a spanner in the works of your recovery plans. 26% of charities report having a cyber breach in the past year – a scarily high number.

But rather than hoping for the best, waiting to react to a cyber attack, why not be proactive and reduce your risk before they can strike? Vulnerability assessments will highlight any flaws in your existing systems and infrastructure, helping you reduce your risk and keep your organisation more secure. They can also be valuable at quantifying different risks, helping you to prioritise investment in new systems according to a risk/benefit analysis.

To continue operating at your best, you want your operational, sales, customer, donor, and staff information to be as safe and secure as possible.

While these 3 issues might not seem like end-of-the-world problems, all that forced downtime or missed revenue adds up. Any way you can tighten up your internal processes will do amazing things for your charity and its cause.

CHARiot is a feature-rich EPoS system that can make your charity retail operation more efficient and profitable in no time. Remote capabilities, accurate, real-time inventory management, and minimising system vulnerabilities are just a few of the ways we can help. To find out more, call us on 01204 706 000.

After the pandemic kept us all locked away for over a year, we’re back in action. And soon, we’ll return to as close to normal as we’ll ever be. For a charity shop like yours, who suffered the brunt of the economic damage, this is a crucial time – one you’ve no doubt all been waiting for.

But being closed for so long inevitably means you’ll have lots of work now your doors are open again. A flood of donations to organise. Customers to serve. COVID regulations to adhere to. We think tech can be your secret tool to help you stay productive. After all, the average UK employee is only productive for 2 hours and 53 minutes in a working day. Here are our four tips for staying on top of your game and delivering your best – and the tech you need to do it.

Keep communication clear

Clear and consistent communication is probably the easiest way to keep your charity shop productive. And it can have amazing results. Improving team communication can actually increase productivity by up to 25%

So how do we use technology to keep communication effective? While you always have email, instant messaging apps are a great way to get the message out immediately. You could opt for a popular one like WhatsApp, or go for something designed more for business, such as Slack or Microsoft Teams. With the latter two, you can share files and messages all in one place so your team isn’t bouncing between email, text, and whatever else you might use. The key is to keep it as simple as possible.

Train staff regularly

Your team will be much more productive if they’re trained on how to use important systems. With regular training, your staff will be able to do certain tasks themselves instead of having to wait for a senior team member to complete it for them. This could include paperwork or more complicated administrative work.

While it’s best to train staff on your specific systems, they can learn other important skills too. There are thousands of online videos and courses dedicated entirely to upskilling and essential workplace skills. Your staff can stay productive and also develop skills that could benefit your shop in the future. If you’re looking to move into the 21st century and modernise your offering, it might prove key to have these employees in your back pocket.

Reduce error where possible

Mistakes happen. Sometimes it can’t be helped, and it isn’t always your staff’s fault. So to keep your shop productive, give them the tools to reduce as much error as they can. EPoS systems can do much of the heavy lifting nowadays. Need to calculate total prices and change? It does that. Need an accurate stock count? It can do that too. At the end of the day, do you need a sales report? Simple.

The less mental strain on your staff having to track all of this themselves, the better they can carry out other duties. They can provide a better service to customers. They can make more sales. And if you use a system with Gift Aid integration, you can even draw as much money for your cause as possible.

Stay organised

Being organised is crucial to productivity. If your staff don’t know what they’re supposed to be doing that day, how can you possibly expect them to be productive? You can’t have one without the other. 

Technology can help us organise our day to day. With just a few clicks, you can add important dates to your calendar or create a to-do list on an app that helps you keep track of what needs doing and when. Monday.com is a great example. You can set tasks and assign each to specific members of your team with dates for when each task needs to be completed.

Productivity is essential for any charity shop and is something we should always be working to improve. And with so much tech out there, it only makes sense to take advantage of it. More than that, it means you can do more good for your cause and change more lives.

Looking to streamline your shop’s operations? Our bespoke EPoS system gives you complete oversight of all operations, with hundreds of management reporting options as standard. Keep your shop productive and doing its best. To talk about your EPoS needs, get in touch with us on 01204 706 000.

As you might have heard, PoSReady 7 OS, the operating system used in most tills, is approaching its end of life (EoL). This basically means that in October 2021, the vendor will stop delivering support services for the product. 

So what does this mean for your charity? Simply put, this could cause some serious disruption to your day-to-day operations, and it’s why many charities are now considering an operating system upgrade. But let’s look at it in more detail…

PCI compliance

Compliance with the Payment Card Industry Data Security Standard (PCI DSS) is essential for your charity. This compliance is mandated by the contracts you sign with the card brands and banks that handle your charity’s payment processing

As the PCI DSS says: “Protect all system components and software from known vulnerabilities by installing applicable vendor-supplied security patches. Install critical security patches within one month of release.”

Old operating systems, such as the PoSReady 7, may no longer be supported by vendors. Operating systems that aren’t supported won’t have access to software patches. This means you won’t be able to continue using the software while remaining PCI compliant. Failure to be PCI compliant can result in fines, which can be as high as £60,000.

Security

Even the systems with the best cyber security solutions can be subject to sophisticated cyber attacks. A data breach occurring on an EoL operating system could result in disciplinary action or fines from the Information Commissioner’s Office. GDPR states data must be handled securely by means of “appropriate technical and organisational measures”, which means an obsolete system may be considered neglectful or careless.

No more updates means the system won’t be at its safest. Even if any vulnerabilities are found, there will be no patches to offer further security. As well as this, older systems are less likely to be supported by other programs, which may include your antivirus software. And antivirus solutions might not be the only third-party solution that your charity relies on.

Lack of support from third-party vendors 

Integrated payment providers connect the payment processing function of your business with other vital systems like CRM, accounting, and payroll. But by making the decision to continue to use an EoL operating system, you could lose your integrated payment providers as they’re unlikely to want to continue to support their solution on an EoL system. But they are key to your operations, so losing your provider could be a huge blow to your charity. 

You also need to be careful with remote support software. This allows a technician to connect to a device from anywhere in the world to help with any issues, support, or installing important updates for the system. Remote control products can create security concerns if not configured or used in a secure manner, so you want to be sure they will be supported.

PoSReady 7 OS is on its way out. While you could continue to use it, it may cause you more problems down the line. Now might be the time to seek a new PoS operating system for your charity to keep operations at their best.

With over 30 years of experience at the forefront of the UK charity tech scene, Charity Retail Systems has developed an innovative, HMRC-recognised EPoS system to take your charity to the next level. If you’d like to find out more, call us today on 01204 706000.

(Click each charity title to be taken directly to the charities online shop).

What better way to spread that festive feeling than with a beautifully designed set of Christmas cards?

Our charities have each produced a set of thoughtful cards that are sure to put a smile on your loved one’s face. Better yet, you can be safe in the knowledge that your purchase will help someone else this Christmas and spread that joy even further.

First on the list is (Christmas drum roll please) the Great Western Air Ambulance.

Great Western Air Ambulance

Overall, 2.1 million people receive critical care and air ambulance service from the GWAAC.

Yet, as a charity that relies on the generosity of donations, GWAAC needs to raise over £4 million each year to stay operational.

From the gentle fall of glistening snow to snuggly Christmas jumpers, GWAAC offers a selection of heart-warming cards.

St Catherine’s

St Catherine’s care for patients and families affected by life-shortening conditions like cancer, motor neurone disease and heart failure across Chorley, Preston and South Ribble.

Traditional Christmas scenes fill the front covers of St Catherine’s Christmas cards. A snowman wrapped warm stands in a field filled with woodland creatures reminding you of childhood memories, or you can find a lone Christmas tree bright for all to see.

St Luke’s Cheshire Hospice

This is a charity that focuses on caring for others. Whether you need symptom control, end of life care or complementary therapies, you will be coming to a positive environment with professionals who support your individual needs.

They also offer a twenty-four hour helpline with a qualified nurse or doctor to answer any of your palliative care queries.

Wales Air Ambulance

Wales Air Ambulance is ready to save lives with A&E services delivered straight to the patient. On-board critical care consultants and practitioners provide advanced care before a patient even reaches the hospital.

The WAAC rely on the support of the people of Wales to raise £6.5 million every year. This keeps the helicopters in the air and allows the charity to save the lives of people in Wales.

Trinity Hospice

The vision of Trinity Hospice is to give everyone on the Fylde Coast access to high quality end of life care. Whether this is in the hospice, the hospital, residential nursing home or family home.

Most importantly, the hospice focuses on the positive aspects of providing patients with relief from symptoms, pain and stress of serious illnesses.

The Children’s Society

For one hundred and forty years, The Children’s Society has worked to transform the hopes and happiness of young people facing abuse, exploitation and neglect. They support children through their most serious life challenges and campaign for the social changes that will improve the lives of those who need hope most.

A fun yet festive selection of Christmas cards can be found below.

Keech Hospice Care

Keech Hospice provides excellent specialist care to support adults and children to live pain and symptom-free for those who have life-limiting and terminal illnesses.

Their aim is to provide a peaceful environment for patients to help them stay out of hospital and make the most of the time they have.

Shelter

Shelter help millions of people every year struggling with bad housing or homelessness through advice, support and legal services.

Until the day everyone has a safe place to call home, they are here to support those fighting for a place to call their own.

Queenscourt Hospice

Queenscourt Hospice provides free, high-quality care for patients with advanced, progressive and incurable illnesses to help them achieve the best quality of life.

It costs over £400 an hour, three-hundred and sixty-five days a year to keep Queenscourt running, which is why community support and donations are vital.

96p of every £1 donated is spent on providing and supporting direct patient care.

Demelza

Demelza has provided care to terminally ill children and young people since 1998. It is through the generosity of others that they can continue to be there for young people and their families for years to come.

Hospice of the Good Shepherd

The Hospice of the Good Shepherd, care for those with a life-limiting illness based in Cheshire West, Chester, Ellesmere Port and Deeside.

However, less than a third of their £4 million annual running costs come from government funding. The rest has to be found through fundraising, donations, events and corporate partnerships.

Their Christmas card selection can be found below featuring beautiful cheery colours.

St Gemma’s

This hospice supports local people in Leeds with life-limiting and terminal illnesses.

100% of profits from their charity Christmas cards support patients at St Gemma’s Hospice, which is also the largest hospice in Yorkshire and one of the largest in the UK.

Willow Wood Hospice

This year Willow Wood Hospice celebrates twenty-one years of serving the communities of Tameside and Glossop. Willow Wood provides the highest standards of care to those with a life-limiting illness.

Springhill Hospice

Founded in 1989, Springhill Hospice is a sixteen bedded purpose-built facility offering specialist palliative care.

Springhill receives support from the people of Rochdale and the surrounding areas, but to keep their doors open they also rely on the generosity of donators and supporters. In total, they need to raise £7,500 per day.

St David’s Hospice

St David’s Hospice is a local charity, caring for local people twenty-four hours a day, three-hundred and sixty-five days a year. It delivers specialist care to adults with advanced illnesses or who those who need end of life care.

Over £4 million each year is needed to deliver patient care, bereavement and counselling services, as well as symptom control, respite and end of life care – that is over £9,000 a day.

The majority comes from community fundraising, but St David’s does not charge its patients, families or carers because its services are free to all.

Buying just one set of cards from your local charity this year will go a long way to helping someone who needs it most. Most importantly, it will help to spread some much needed joy to a loved one who may have been isolated this year.

To find out more about how we can help you, give us a call on 01201 706 000 for a free consultation.

 

The Charity Retail Association has announced today that, following a competitive tender for the delivery of their Retail Gift Aid training courses, corporate member Nisyst has been appointed to deliver these in 2020.

Dave Chunilal, Technical Director said, “Nisyst is delighted to be selected as the Charity Retail Association’s Accredited Training Provider. As an organisation we have more than 27 years’ experience of developing EPoS systems for the retail and charity sector, as well as extensive experience of delivering training and support to charity retailers. Our close working relationship with HMRC ensures that our team are at the forefront of knowing what’s expected of charity retailers, and how systems can be set up to minimize the administrative burden and maximise the Retail Gift Aid revenues for charities.

“We’re very much looking forward to working with CRA members to improve and develop their understanding of how their retail systems can make a significant difference to both their productivity and efficiency as a business, as well as that all-important difference to their gift aid revenue claims, enabling charities to do even more good work.”

Robin Osterley, Charity Retail Association Chief Executive said, “We’re very much looking forward to working with Nisyst on our next round of Retail Gift Aid training. They are a very experienced supplier with good links to HMRC and we are confident that our members will continue to get a course that is both comprehensive and well informed.”

Further information about Nisyst can be found at www.charityretailsystems.co.uk

Details and dates for the CRA’s 2020 Retail Gift Aid training courses will be announced shortly.

Working in charity retail, one of the biggest and, sometimes, most frustrating challenges we face is tackling the paperwork involved in registering donors and the sometimes tediously long queues they have to endure at the till to make a Gift Aid declaration. All they came into the shop to do was kindly drop off some bags of clothes but, for charities to ensure they get the most out of that donation, the processes required in getting there could put some people off repeating charitable acts.  

Nisyst, the developer of charity retail ePoS software CHARiot, has created a mobile app to solve this very challenge.

Available to CHARiot users, QBuster is an app which is genius in its simplicity. Removing all the complications which come with standard donor forms, QBuster can be used anywhere in the shop – allowing you to be on the move and take the pressure away from the till point when people arrive with donations.

Sound good? The ability to accept donations and optimise Gift Aid contributions from anywhere in the store alone sounds great, but there’s plenty more ways this new app could be making a difference to charity retailers. What other challenges on the shop floor can the QBuster literally bust?

  1. It’s all digital

The app delivers an integrated postcode lookup as well as replacing standard donor forms with a digital donor form and can register donor signatures which means its all much more streamlined and easy for you, the charity retailer, and your customers to complete a donation quickly and effectively meaning all Gift Aid opportunities can be maxmised. It’s completely paperless too and everything is stored all in one place – the app. Think of all those trees you’ll be saving!

  • It’s secure

Any data recorded on the app is automatically transmitted to the till using industry standard encryption to make sure the information is completely secure. The digital forms used on the app can be customised to feature your branding which will give additional peace of mind to donors when you capture their details on the shop floor.

  • The app loves generating reports

And we love a good report! For example, QBuster can monitor non-Gift Aid donations and provide information on how they compare to the Gift-Aided items. It can also process donations from existing customers allowing you to update their details or retrieve a suspended donor declaration from the app no matter where you are in the shop.

  • The bag is literally just a bag drop

Donors want to be able to drop their donations off quickly and don’t always want to hang around. QBuster is literally busting that queue as the app provides quick and easy bag drop processing functionality.

  • You can capture Gift Aid on Rags

CHARiot is actually the first HMRC recognised solution for processing Gift Aid on Rags in the sector and the app includes this functionality from anywhere in the store.

  • Customers and donors will feel the benefits

From your perspective, QBuster will make both you and your team more efficient, but, most importantly, people coming into your shop will have an improved shopping experience. Donors may never need to stand in a till queue again with the QBuster app.