Electronic Point of Sale (EPoS) specialist, Nisyst has rolled out its market-leading charity retail EPoS system into retail shops of Cancer Focus Northern Ireland.

The CHARiot system has been installed in six of the Belfast-based charity’s shops and Head Office. Cancer Focus NI has moved to the CHARiot system with aim of increasing its Gift Aid, having previously used a manual till system.

Cancer Focus NI
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Time is particularly valuable when running a charity or charity shop. With this in mind, Charity Digital News recently reported on the best productivity tools for charities as investigated at a NetSquared London Meetup. Below, we take a look at a few of these tools as well as others that can prove to be incredibly useful for charities and charity shops.

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Wales Air Ambulance relies entirely on the public’s support to raise £6.5million annually in order to continue running its four aircrafts and saving lives. Its 16 shops are a vital part of this fundraising effort but in a bid to generate more revenue, the charity recently rolled-out CHARiot, Electronic Point of Sale (EPoS) system by Nisyst, in its stores. Read more

According to Microsoft, Big Data is “levelling the playing field” for charities, allowing them to obtain important information that offers similar insights to their customers as international businesses. This announcement was made at Microsoft’s first-ever digital skills conference in Edinburgh by Steven Grier, Microsoft’s manager for Scotland. Read more

A Charity Today report, published by ACEVO, the Charities Aid Foundation (CAF), the Institute of Fundraising and CharityComms, provides an insight of what charities do, how they operate and how they improve people’s lives. It also looks at how charities in the UK are changing and the digital challenges they face. Read more

Keech Hospice Care has deployed new EPoS technology across its 33 charity stores to boost revenue through maximising Gift Aid contributions.

“Gift Aid is a huge revenue stream for us as we raise more than £300,000 each year through its capture,” said Angela Burgess, head of retail at Keech Hospice Care. “But with research showing that charities claim less than half of Gift Aid available to them, we wanted to take steps to make sure we’re not missing out. So Keech is thrilled to roll out this new EPoS technology.”

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Last year, we touched on the different ways you can use social media to promote your charity shop. You can read all about it here. In an age where your social media feeds update quicker than you can say “hashtag”, it’s important to stay in touch with your followers. To get you social-media savvy in 2017, we’ve put together five more tips to help you boost sales by utilising your social media following to drive people offline and into your stores.

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Borehamwood storeLondon-based charity, All Aboard Shops, has doubled the amount of Gift Aid it collects within just two years after switching its EPoS (Electronic Point of Sale) system to CHARiot from Nisyst.

The charity has recently collected in excess of 35 per cent of Gift Aid on donated items across its 18 shops; twice as much as the monthly average of 17 per cent it collected with its previous EPoS system and the highest in the charities 30 year history.

With 17 shops across London and one in Manchester, All Aboard benefits over 60 registered UK charities through the sale of donated clothes and household goods. The company rolled out the CHARiot system to its shops two years ago and uses the system’s Full Scan Mode (FSM) to ensure that gift Gift Aid is processed on eligible items by preventing the transaction from being completed until the barcoded label has been scanned.

Chief executive of All Aboard, Alan Haynes, explains: “Reviewing our EPoS provider was a high priority for me when I joined All Aboard and we opted for the CHARiot system because it is very simple and intuitive, offers us a more efficient way of collecting Gift Aid and is extremely robust in terms of HMRC compliance.

“Two years on, not only have we doubled the Gift Aid collection we were achieving with our old system, but we have also found the system to be 100 per cent reliable with zero errors. What’s more, Nisyst’s helpdesk ensures that any queries from our staff and volunteers are resolved quickly and easily over the phone.”

The positive impact on All Aboard’s revenue since switching to the CHARiot system has prompted the charity to develop plans to implement additional CHARiot functionality.  All Aboard has recently established a warehouse facility and now plans to use CHARiot’s Gift Aid on Rag (GAoR) capabilities to maximise rag items that are not suitable for sale in its shops.  The GAoR functionality enables accurate calculation of Gift Aid based on the current price of rag to ensure full HMRC compliance.

All Aboard is also considering implementing a lottery in future and plans to adopt the CHARiot Lottery function to ensure Gift Aid is collected on ticket sales.

Alan adds: “We know that the CHARiot system can provide us with additional functionality to help us maximise Gift Aid revenues, while providing accurate management information and supporting robust compliance.

“Charities often make procurement decisions based on purchase cost but our experience with CHARiot demonstrates the value of factoring in functionality, compliance and service too.”

North East Wales hospice charity’s Gift Aid revenue has increased fourfold since the management swapped its manual till system to an electronic solution.

In order to boost its Gift Aid income, Nightingale House Hospice rolled-out CHARiot Electronic Point of Sale (EPoS) system by Nisyst in its 11 shops and distribution centre in autumn 2015 and has since seen a great revenue boost.

Nightingale House Hospice 1John Donnelly, retail development manager, from Nightingale House, said: “We had always used a manual till system which meant we only collected Gift Aid on big donations such as furniture and white goods.

“We knew we were missing out on an additional 25% on other eligible items and wanted to introduce an EPoS system that would help us collect Gift Aid efficiently while being easy to use for our managers and volunteers.  We spoke to other charities and hospices to see what systems they had in place and came across the CHARiot system by Nisyst.”

CHARiot ensures that Gift Aid is captured consistently by all personnel and in all shops by preventing a sale from being completed until the unique bar code has been scanned for each item.

Following a successful pilot in two Nightingale House high street locations, Nisyst installed the CHARiot system in Full Scan Mode (FSM), in the remaining stores and carried out training with all the charity shop managers, who then trained the team of volunteers.

“CHARiot’s Gift Aid feature is the main reason we took the leap and switched to an electronic till system and the results have exceeded our expectations in the first year. In addition, we’ve started to use the system for management information and evaluating product performance, average transaction values and managing stock.

“Just recently we launched a scheme of refurbishing and selling donated bicycles across all stores. Thanks to CHARiot, we can quickly overview these transactions.

“We chose the CHARiot system because it’s so intuitive and the ongoing technical support provided by the Nisyst helpline gives us the peace of mind that comes with knowing that our team has experts to call upon for advice whenever they need it. We’ve been delighted with how quickly and smoothly we’ve been able to move across to the CHARiot system and our team of managers and volunteers has adjusted really well to the transition,” added John.

Charity shops are often faced with a number of misconceptions. So, let’s take a look at some of the most common myths and how you can banish them from your shop and shoppers’ minds.

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