With lockdown restrictions leading to a decrease in cash flow, the coronavirus pandemic has been causing some very real concerns for the charity sector. But with the vaccine rolling out at an impressive rate, a post-lockdown country is on the horizon. So how can the charity sector get back on its feet as we shift back to normalcy?
The solution is right under your nose. Why not make your EPoS system work for you in new, innovative ways? They’re fast, efficient, improve customer service, and can eliminate tedious tasks like stock management. But with more systems out there than ever before, how do you know which to choose? Here are three qualities to look out for when choosing an EPoS system for your charity shop.
Ease of use
Everyone on your team will have their own unique skills and experience. So while they might be brilliant with customers, you can’t guarantee they’re as adept when it comes to technology. Your EPoS solution should be as user friendly as possible.
Since you might cycle through a large number of volunteers, you want your systems to be simple and straightforward – easy to pick up straight away. Some companies even offer training when setting up so you can be sure your staff and volunteers are confident getting started.
Gift Aid software
Gift Aid is a significant and essential stream of revenue for many charities. But it’s a complicated process that leads to many Gift Aid donations going unclaimed. That’s why some EPoS systems integrate it into the usual buying process.
They streamline HMRC communications and audits. The problem with many EPoS systems is that they are designed for general retail or hospitality use. They don’t take charities into consideration and therefore won’t account for the extra admin associated with Gift Aid. An EPoS system designed with charities in mind will remove that unnecessary admin and maximise how much you claim.
Unfortunately, some EPoS systems won’t work when the internet connection is unstable, slow, or just outright refusing to cooperate. These particular EPoS systems are entirely cloud-based and need an internet connection to work. Then there are hybrid EPoS systems which store data partially on the cloud and partially on the hard drive.
Hybrids can continue to work when the internet goes down, but sometimes with reduced function. Check which of a potential EPoS system’s functions will work offline and whether this is complementary to the daily operations of your business. Certain systems won’t let you log back in, some systems will let you go as far as a payment. It’s important to know how much you can do with no internet connection when considering your options.
With most of the systems out there being created for use in retail, finding the right EPoS solution in the charity sector can be tricky. And with all the various bells and whistles of each, it might feel overwhelming trying to decide which is the best system for you. But always consider what you want in your charity EPoS system, because the right fit is out there for you.
Nisyst’s bespoke EPoS system, CHARiot, is designed specifically for charity retail. Our HMRC-recognised system is affordable, adaptable, and user friendly. For more information, get in touch today on 01204 706 000.