“Nisyst really do care about you as a customer. Right from our very first meeting, they really listened to our needs and paid attention to what we wanted, providing a tailored solution for us as an independent charity. They are always willing to listen to our feedback so they can continue to provide the very best EPoS product for the charity retail market.”

As someone who started her career at Hospiscare eighteen years ago working as a volunteer in one of their twenty retail outlets, Helen Hutter appreciates the absolute necessity of using an EPoS system in store which is one hundred percent dependable.

Now Head of Retail at Hospiscare, a Devon based charity which provides end of life care for those who are terminally ill, this experience has given her a greater appreciation of the frustrations experienced by shop managers and volunteers when the EPoS system used to serve a customer goes down unexpectedly.

“We have twenty retail outlets in total, all dedicated Hospiscare charity shops. These include sixteen generic charity shops, two warehouse style shops, one department store and one book and collectable shop. Our last EPoS system was so incredibly unreliable – at any time tills in our shops could crash. This caused massive inconvenience for everyone involved and in some cases meant that we missed out on a sale. Not good news when you are a charity and entirely dependent on retail sales and donations to fund what you do! It was clear, going forward, that our EPoS system was not fit for purpose.”

It was this frustration, and a desire to improve the process of claiming Gift Aid, which spurred Helen on to go out to tender for another EPoS systems provider. She approached several companies, but it was clear from the get-go that Nisyst’s approach made them stand out from the crowd.

“Right from our very first meeting with Nisyst, they really listened to our needs and paid attention to what we wanted. They weren’t providing a one size fits all solution, but a tailored approach which suited us as an independent charity. They were also able to address the data conversion challenge, easily importing the information from our existing system into CHARiot.”

Nisyst’s CHARiot EPoS system was installed in a matter of six weeks, with Hospiscare being one of the first charities to use the ‘Single Scan Barcode’ (SSB) service. This service enables every product to be put through the till and scanned using a barcode which assesses whether or not the product is eligible for Gift Aid. The service is also used to label donations once they are handed in, which means the charity can adhere to GDPR rules, much improving the experience for the donor. Hospiscare also take advantage of the Lottery Module service, which enables them to sell lottery tickets anonymously.

“Installing the new system was a really smooth process and, without doubt, has completely changed the way we operate. It has meant that managers and volunteers within our retail outlets are far more confident and comfortable dealing with customers. We can offer a far better service to our customers, in the knowledge that our tills won’t crash at any given moment. It has also made the process of claiming Gift Aid far more robust and compliant and generally much smoother. In addition, we’re also able to view how each individual shop is performing daily via a mobile dashboard. This enables us to respond to issues quickly and lets the shop manager know if they need to do more to reach their sales target.”

Helen also really appreciates the level of customer care given by Nisyst on a regular basis.

“The team continue to provide us with an absolutely outstanding service, responding to our requests for assistance quickly and efficiently. We have regular meetings with our account manager who is always willing to listen to our feedback. They have a strong desire to provide the very best EPoS product for the charity retail market. Nisyst really do care about you as a customer.”

You can download the case study here

Working in charity retail, one of the biggest and, sometimes, most frustrating challenges we face is tackling the paperwork involved in registering donors and the sometimes tediously long queues they have to endure at the till to make a Gift Aid declaration. All they came into the shop to do was kindly drop off some bags of clothes but, for charities to ensure they get the most out of that donation, the processes required in getting there could put some people off repeating charitable acts.  

Nisyst, the developer of charity retail ePoS software CHARiot, has created a mobile app to solve this very challenge.

Available to CHARiot users, QBuster is an app which is genius in its simplicity. Removing all the complications which come with standard donor forms, QBuster can be used anywhere in the shop – allowing you to be on the move and take the pressure away from the till point when people arrive with donations.

Sound good? The ability to accept donations and optimise Gift Aid contributions from anywhere in the store alone sounds great, but there’s plenty more ways this new app could be making a difference to charity retailers. What other challenges on the shop floor can the QBuster literally bust?

  1. It’s all digital

The app delivers an integrated postcode lookup as well as replacing standard donor forms with a digital donor form and can register donor signatures which means its all much more streamlined and easy for you, the charity retailer, and your customers to complete a donation quickly and effectively meaning all Gift Aid opportunities can be maxmised. It’s completely paperless too and everything is stored all in one place – the app. Think of all those trees you’ll be saving!

  • It’s secure

Any data recorded on the app is automatically transmitted to the till using industry standard encryption to make sure the information is completely secure. The digital forms used on the app can be customised to feature your branding which will give additional peace of mind to donors when you capture their details on the shop floor.

  • The app loves generating reports

And we love a good report! For example, QBuster can monitor non-Gift Aid donations and provide information on how they compare to the Gift-Aided items. It can also process donations from existing customers allowing you to update their details or retrieve a suspended donor declaration from the app no matter where you are in the shop.

  • The bag is literally just a bag drop

Donors want to be able to drop their donations off quickly and don’t always want to hang around. QBuster is literally busting that queue as the app provides quick and easy bag drop processing functionality.

  • You can capture Gift Aid on Rags

CHARiot is actually the first HMRC recognised solution for processing Gift Aid on Rags in the sector and the app includes this functionality from anywhere in the store.

  • Customers and donors will feel the benefits

From your perspective, QBuster will make both you and your team more efficient, but, most importantly, people coming into your shop will have an improved shopping experience. Donors may never need to stand in a till queue again with the QBuster app.

As a charity, being able to collect Gift Aid is a significant revenue stream for retailers. An extra 25 pence for every pound donated can be claimed through Gift Aid which is estimated to be worth over £48 million to the charity retail industry according to Charity Finance in their most recent annual Charity Shops Survey.
The three most important things charity retailers want to achieve when processing Gift Aid are:

  1. Control and accuracy
  2. Ease of use
  3. Optimise revenue

Sadly, this is not always easily delivered for many charity retailers. Sometimes paper driven, inconsistent or slower processes can result in customers or those making donations being put off and, ultimately a loss in that all-important Gift Aid revenue stream.
When we are talking about millions of pounds worth of potential charity revenue, retail teams want to know that Gift Aid is being captured accurately and efficiently. This control can be found in a new single scan barcode software module created by Bolton-based retail software developers and Charity Retail Association members, Nisyst.
These multi-award-winning technology wizards are the brains behind charity retail ePoS software CHARiot and have collaborated with their charity retail clients to tackle the big challenges facing the industry, developing an innovative and more streamlined way to capture Gift Aid to ensure not a single penny is missed.
“We designed this new functionality in conjunction with HMRC and our charity retail clients so we’re 100% confident that our charity clients can be sure they’re getting the most out of Gift Aid contributions and HMRC can be 100% confident that all the claims are correct,” Dave Chunilal, Technical Director of Nisyst, explained.
“The most important part for us has been creating a software that made the day to day working life of volunteers easier which, at the same time, offers pinpoint accuracy and tighter control for retailers when processing any Gift Aid. Our Single Scan Barcode update does just that, and our clients’ retail teams already love it.”
It’s not just about driving an improvement to their customer’s bottom line for Dave and his technical team. They also value the importance of putting people at the heart of their service. “We have always measured the success of our service by how happy our clients are,” Dave continued. “Offering hands-on in-house support 7 days a week is something that our clients really appreciate and which we are more than happy to deliver. Even those who avoid new technology at all costs can be provided with user-friendly training so everyone on the shop floor can get the most out of the software.”

Charities are constantly evolving in their commitment towards life-changing goals. Whilst progress has played a big part in their success, there are still many improvements and changes that could be made to achieve an even better outcome for charities.

We are now seeing more and more people coming together to work towards achieving these improvements. Collaboration in this way has meant better and varied ideas in the different ways a charity could operate. Technology is a huge part of today’s world with most things accessible at your fingertips. We’ve rounded up just a few new technologies that have been created for charities: Read more

Charitable donations come from a great place, one of kindness and generosity from people who have something to share. To protect the intent of these donations the government has implemented a tax benefit that means all of the money given to charity stays with the charity.

Read more

Running a charity shop is different from a normal store because you may be reliant on donations for your stock, there are lulls and peaks in people’s donation habits and a lot of it is to do with convenience. So you as a charity shop need to do what you can to encourage people to donate more frequently.

Read more

We have a busy month ahead at Nisyst, here are some events coming up that we are attending;

Hospice UK Exhibition 10 – 12 November

Digital Entrepreneur of the Year Awards – 11 November

YMCA Chief Executives Networking Conference, Lincoln – 11 November

Charity Retail Association AGM Meeting – 12 November

We know that this is always going to be the case, especially when your favourite charity shop swaps its usual system to a charity epos system.

This is kind of a trick question really; of course buying from a charity is shop is better! Below we’ve listed the three best reasons to go charity as opposed to the original shops.


We give you the best reason for any shopping experience. There are entire shops that are filled with mountains of cheap clothes!

Cheap clothes that you can use for anything and everything, including but not restricted to:

Every day,
Dress-up times
Part PJ days

The clothes you find in a charity shop are usually the ones that you get questioned about most, people looking impressed as you twirl round and round. The best part is that you probably paid under a fiver for it and no one ever has to know, or be able to own a replica!

Designer finds

Certain charity shops hold a lot more of these finds than you’d ever expect! Find out more on our blog, Boutique Charity Shops!

If you’re on a day out in London and you want to shop designer with a smaller budget, go round the corners of Oxford Street or Sloane Square to find the charity shops!

It will mostly be last season’s goods, but they will be beautiful and no one will blame you for going absolutely mental and spending more than you have.

Giving back

Lastly, charity shopping it all about giving back to the local community, whilst getting all those extra clothes that you probably didn’t need what so ever but will now look amazing!

Secondly, you won’t only be giving back to your community, you will also be giving to those who are less fortunate and need your aid!

Gift aid is the best thing ever. You give your own money, and then the tax office has to pay too! It’s a brilliant way to give a little extra without really having to do much on your part other than fill out a short form and tick a box!

So, you can now agree with us that these shops are the best type in todays world where you can buy all the clothes you want whilst giving back!

If you’re currently running a charity shop and want one of our charity epos systems, then please contact us today for a demo!


September brings with it cold breezes and dreary days. It brings the rush of a new school year and the hum of Halloween and Christmas on the horizon. Did you know though, that September also brings an array of colourful, heroic and hardworking charities?

September is the month of:

• National Childhood Obesity Awareness Month,
• Blue September (Men’s Cancer),
• National Blood Cancer Awareness Month,
• Urology Awareness Month,
• Northern Ireland Stroke Awareness

Amongst these dedicated causes, its 30 days are packed with individual charities such as International Day of Charity (5th September), Jeans for Genes Day (18th September) and World Alzheimer’s Day (20th September). Though some of these well known charity days have now passed, there are some this week you can look forward to. Today, for instance, is National Dementia Carer’s Day!


14th-20th September 2015

Lymphatic Cancer Awareness Week

Lymphoma, first of all, is a cancer which can affect any part of the body by attacking the lymph nodes which play an important role in generating blood cells for the immune system.
This week the Lymphoma Assosiation are helping to raise awareness for the continual support to patients who have overcome Lymphatic Cancer.


lymphatic cancer - iStock_000002370900_Medium


Know Your Numbers! Week (Blood Pressure)

Knowing your blood pressure can greatly help you remain aware of your level of fitness and can help you fight Diabetes. As Blood Pressure UK’s awareness campaign, Know Your Numbers! Week has helped thousands of adults across the UK since its launch in 2001.


Doctor holding heart


Meningitis Awareness Week

Meningitis infects the protective membrane of your spinal cord and brain causing it to inflame which can damage the nerve and the brain. As a serious disease, Meningitis and Septicaemia are still present in the UK and Ireland with over 3,000 cases occurring every year. This week, let’s help to raise awareness for this life changing illness and spread the word about what symptoms to look out for.


Old women on balcony with coffee


Sexual Health Week

Run by the Family Planning Association (FPA) for more than 80 years, Sexual Health Week is the perfect opportunity to learn all you need to know about STI’s and sexual health. It’s also brilliant for raising awareness of many common STI’s and in educating the general public on what to do and how to avoid them.




Whether you’re helping to spread awareness through a planned event, or by raising money in your charity store, we understand how important your charity is to you. To help, our charity retail systems can keep your money safe and secure and can help you to keep track of what you’re selling for your charity. For more information, contact our friendly team today on 01204 706 000.


There are hundreds of charities all over the world with hundreds of different and similar goals. From world peace to world protection, child education to animal care and safety, as the International Day of Charity swiftly approaches (September 5th for those of you who don’t know) we thought we’d reflect on some of the charity giants and their fantastic achievements!


Children in Need

Spanning the decades, Children in Need has become a greatly anticipated national entertainment programme! Set up with numerous entertainers, from nationally beloved actors to singers far and wide, one of the BBC’s greatest charity events (closely followed by Comic Relief and Sports Relief) has raised thousands of pounds since its beginning.

The charity, set up to raise money for disadvantaged children and young adults right here in the UK, last year reached a staggering £32,620,469, the largest sum they’ve been able to raise so far! Perhaps this year we’ll be able to come together and raise even more to help children and young people in our own communities live happier lives!


Mother and Schoolchildren - iStock_000015833058_Medium



We’re sure you’ve heard of the Guardians of the Earth; Greenpeace. Spreading their influence across the globe, Greenpeace have successfully stopped, prevented, irritated, agitated, negotiated and motivated companies large and small to put a stop to their destructive ways and to help protect environments and animals alike.

They’ve successfully executed a global ban on nuclear weapons testing  and persuaded Facebook to become a greener company amongst other things.

From us at Charity Retail Systems, keep it up Greenpeace, you’re doing awesome!


glass globe in hand green bio



The Royal Society for the Prevention of Cruelty to Animals is by far one of the most well known charities we have here in the UK. RSPCA officers work tirelessly morning and night to protect wild and domestic animals from the cruelty of people.

Recently one of the greatest achievements the RSPCA has undertaken is adding their voice to the enforcement of the Animal Welfare Act 2006 which reinforces the 1911 Act and granted the RSPCA and the police to arrest people on suspicion of animal cruelty!


Confused Dog- iStock_000045727868_Medium


The Ice Bucket Challenge

Do you remember the Ice Bucket Challenge? The charity event that took the world by storm last year? Over two million people were tagged in the Facebook phenomenon  which included dowsing yourself in icy water. It may have turned slightly dangerous towards the end with people leaping into icy lakes but it definitely paid off! The social media challenge raised over £142 million pounds, that’s over $220 million dollars!

Amyotrophic  lateral sclerosis is a nerve damaging disease in the brain and spinal cord. Before the Ice Bucket Challenge there was said to be no cure but thanks to all of your freezing cold people out there, you’ve raised enough money to help the ALS research make an monumental breakthrough!

Congratulations Ice Bucketeers, you’ve helped take a huge step towards finding a cure for ALS!



For your charity shop, we’d like to do a little something to help you collect as much money as possible to help make sure breakthroughs happen again and again! Our charity EPoS system can help you safely secure sales and can keep track of what you’re selling for your cause!

For more information, contact us today on 01204 706 000!