The Official Charity Retail Association Training Partner

Nisyst has been selected as the Charity Retail Association‘s official training partner for 2020. We’re delighted to provide information on the official training courses that will take place below.

Retail Gift Aid Training

This course is aimed at CRA members who want training on running a Gift Aid system, covering the set up process, pitch to customers, administrative duties, and compliance.

All charity retailers know how valuable Retail Gift Aid is to their profit margin. The chance to raise income from every donation sale by 25 per cent can have an incredible impact. If you have been wanting to get more out of your shops’ Gift Aid system, or are still trying to get it started, then this course is for you.

This one-day course aims to show you how any charity shop in the UK can effectively implement and operate the Retail Gift Aid scheme. Book online via the links below.

What will I be trained on?

Setting up Retail Gift Aid: Run through GDPR, agency agreements, commission, trading companies, the pros and cons of Standard, Method A/B to decide which notification type is right for you, and all the other paperwork you need to know about.

On the shop floor: What must the donor be told? How do you manage donor declaration forms and oral declarations? How do you train staff to do all this persuasively, accurately and quickly?

Admin confidence: Get the wording, timing and everything else right on your notifications, understand what is needed in an End of Year Tax Statements (Method A/B), and know how long you should retain documents.

Compliance: Keep HMRC happy and get the know-how to ensure you pass the HMRC Audit with flying colours. Learn what an Audit looks for, what records they need, the most common errors they encounter, and the potential penalty that can occur.

Anything else? Yes! There will be a Q&A surgery with the trainer at the end of the day.

Each course will run from 10am until 4pm, with registration from 9.30am.

A full agenda can be viewed here.

Touchscreen EPOS System

Who should attend?

This course, in short, is for anyone who is centrally responsible for the Retail Gift Aid process in their charity. Nisyst have been dealing with HMRC since 2010. If your responsibilities cover the areas outlined above then this is the course for you. Previous attendees have come from area manager, retail operation, finance/Gift-Aid specific, administrative, fundraising and similar job positions.

Who is the trainer?

Nisyst have a dedicated and certified professional training manager who has worked with charities and hospices of all sizes to help them develop their Retail Gift Aid revenues. In the last 12 months, NISYST have delivered over 800 hours of training to delegates from all over the UK on Retail Gift Aid and system management.

Nisyst’s own software solution is fully compliant and recognised with HMRC processes to enable charities to maximise their Gift Aid revenues.


The CRA Retail Gift Aid training courses will be run on:

  • Thursday 2 April, Stone King LLP, 91 Charterhouse Street, London, EC1M 6HR – Book Here
  • Tuesday 19 May, St Gemma’s Hospice, 329 Harrogate Road Leeds LS17 6QD – Book Here
  • Friday 29 May, Chest Heart & Stroke Scotland, Rosebery House, 9 Haymarket Terrace, Edinburgh, EH12 5EZ – Book Here
  • Tuesday 20 October, CLIC Sargent, 4th Floor, Whitefriars, Lewins Mead, Bristol, BS1 2NT – Book Here
  • Wednesday 25 November, The Custard Factory, Gibb Street, Birmingham, B9 4AA – Book Here

You can attend a one day training course for only £75 plus VAT, with an expert trainer and a small group of delegates. Lunch and refreshments are included with every booking.

You can view the full training schedule here.

If there’s no training in your area but you would be interested in receiving it, please get in touch with Alex Angelakis on

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