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Keech Hospice Care has deployed new EPoS technology across its 33 charity stores to boost revenue through maximising Gift Aid contributions.

“Gift Aid is a huge revenue stream for us as we raise more than £300,000 each year through its capture,” said Angela Burgess, head of retail at Keech Hospice Care. “But with research showing that charities claim less than half of Gift Aid available to them, we wanted to take steps to make sure we’re not missing out. So Keech is thrilled to roll out this new EPoS technology.”

Keech Hospice Care charity store Read more

Borehamwood storeLondon-based charity, All Aboard Shops, has doubled the amount of Gift Aid it collects within just two years after switching its EPoS (Electronic Point of Sale) system to CHARiot from Nisyst.

The charity has recently collected in excess of 35 per cent of Gift Aid on donated items across its 18 shops; twice as much as the monthly average of 17 per cent it collected with its previous EPoS system and the highest in the charities 30 year history.

With 17 shops across London and one in Manchester, All Aboard benefits over 60 registered UK charities through the sale of donated clothes and household goods. The company rolled out the CHARiot system to its shops two years ago and uses the system’s Full Scan Mode (FSM) to ensure that gift Gift Aid is processed on eligible items by preventing the transaction from being completed until the barcoded label has been scanned.

Chief executive of All Aboard, Alan Haynes, explains: “Reviewing our EPoS provider was a high priority for me when I joined All Aboard and we opted for the CHARiot system because it is very simple and intuitive, offers us a more efficient way of collecting Gift Aid and is extremely robust in terms of HMRC compliance.

“Two years on, not only have we doubled the Gift Aid collection we were achieving with our old system, but we have also found the system to be 100 per cent reliable with zero errors. What’s more, Nisyst’s helpdesk ensures that any queries from our staff and volunteers are resolved quickly and easily over the phone.”

The positive impact on All Aboard’s revenue since switching to the CHARiot system has prompted the charity to develop plans to implement additional CHARiot functionality.  All Aboard has recently established a warehouse facility and now plans to use CHARiot’s Gift Aid on Rag (GAoR) capabilities to maximise rag items that are not suitable for sale in its shops.  The GAoR functionality enables accurate calculation of Gift Aid based on the current price of rag to ensure full HMRC compliance.

All Aboard is also considering implementing a lottery in future and plans to adopt the CHARiot Lottery function to ensure Gift Aid is collected on ticket sales.

Alan adds: “We know that the CHARiot system can provide us with additional functionality to help us maximise Gift Aid revenues, while providing accurate management information and supporting robust compliance.

“Charities often make procurement decisions based on purchase cost but our experience with CHARiot demonstrates the value of factoring in functionality, compliance and service too.”

Hospice to add a five-figure sum to its annual funds thanks to the introduction of Gift Aid collection system for donations that are sold as ‘rag’.

Sale at St Peters Hospice shopSt Peter’s Hospice is Bristol’s only adult hospice, caring for more than 2,670 patients each year as well as supporting family members. The charity needs to generate enough funds to continue supporting its patients, costing around £19,000 every day.

Specialist charity EPoS (Electronic Point of Sale) provider, Nisyst, developed the innovative Gift Aid on Rag (GAoR) functionality as part of its CHARiot EPoS system for charity retailers.

St Peter’s Hospice runs CHARiot software in its 50 stores and has been using the free add-on feature since its introduction in March 2016.

Paul Chivers, head of retail at St Peter’s Hospice said: “Before Nisyst introduced the new feature, we didn’t have a system in place to claim Gift Aid on items marked as rag. CHARiot’s GAoR solutions has been fundamental in maximising our revenue and we’re expecting that within a year of its launch it will have paid for more than a full-day of our operations. This equates to going from zero income to around £25,000.

“I only see this figure growing year-on-year as our staff and volunteers become more familiar with the process.”

The new system is HMRC recognised, ensuring that all Gift Aid captured can be fed into the charity’s revenues. Staff and volunteers can operate the software by using a hand held scanner in the stock room to scan the barcodes specifically for rag bags that are being collected on that day.

Any rag donations that have been Gift Aided by the donor are eligible for the full 25 per cent of the sale price in Gift Aid, but the fluctuating price of rag and the varying levels of rag collected each week make it notoriously difficult capture this revenue.

The rag price for that day is programmed into the EPoS system by the team at the charity’s head office, ensuring that any shop in their network processing rag that day does so at the correct price per kilo, allowing all Gift Aid on rag to be captured in an HMRC-compliant manner.

Dave Chunilal, technical director at Nisyst, added: “St Peter’s Hospice is a testament of our team’s dedication to helping charities across the UK to generate more revenue. We’re constantly investing in product development based on user feedback to ensure that it continues to offer users the most advanced functionality – which is how GAoR was born.”

For more information about Nisyst’s CHARiot system, visit www.charityretailsystems.co.uk and follow Nisyst on Twitter – @NisystEPoS

 

So you might have survived the Christmas sales with amazing results but what about the January sales? While we hope you’ve all had a fantastic festive holiday, providing EpoS systems for charity shops has shown us how important it is for you to hit the January sales head on if you want your 2016 to start off productively. Read more

‘Tis the season to be charitable, and with all of the amazing, hard working charities in the previous months working hard collecting for their cause, we didn’t realise how fast 2015 was coming to an end. Seriously, it feels like only yesterday we were stumbling into 2015 after amazing New Year’s Day celebrations, readying our tills and quality hospice EPoS systems for a hard years work in your stores. Read more

We are delighted to announce we have been named a finalist in the Software Innovation of the Year category for the Digital Entrepreneur Awards 2015.

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Being the first of its kind on the market, we were shortlisted for our innovative Full Scan Mode (FSM) software for our CHARiot system which has been rolled out to all of our customers to ensure 100% capture of Gift Aid to maximise revenue and minimise admin.

We will be attending the Digital Entrepreneur Awards at the Palace Hotel in Manchester on Wednesday 11 November 2015. Follow us on Twitter @NisystEPoS to find out how we get on!

The shortlist comes after we were crowned Supplier of the Year at the Charity Retail Association Awards earlier this year. Nominated by national UK charity and customer, The Children’s Society, we were thrilled to accept the award.

We’d like to welcome Michael Flemming to the team, who is our new trainer at Nisyst.

Mike Flemming

Michael, from Rochdale, has more than 15 years’ of experience working with EPoS software systems, and will lead our informative training sessions at Nisyst HQ and on-site for charity shop staff and volunteers who will then go on to use our software.

Lee Armstrong is now project manager, leading on new installations and software updates, and Daniel Ruddock has also been promoted to account manager. Daniel’s role will involve being wholly dedicated to our customers with any enquiries or feedback they have.

Collaboration with our customers is at the heart of everything we do and the driving force of our software development. Daniel’s personal and caring approach mirror’s our company ethos as we’re always praised for the attention to detail our support staff take when troubleshooting for our customers.

Sales director at Nisyst, Geoff Evans, said: “We recognise the importance of managing our customers and adding value at every stage, and to achieve this we have now introduced an account management function within our business to act as a single point of contact for business issues and discussions.

“This will mean that there will a resolution or answer to anything that comes up at any stage and will allow Nisyst to meet the customer’s expectations at all times.”

For more information about how our team supports customers, click here

A Welsh charity and two new hospices have opted to use our CHARiot EPoS system in their shops, helping to ensure they capture more Gift Aid than ever before!

We have completed the CHARiot installation in ten stores for the Welsh Air Ambulance charity, 18 installations for palliative care hospice, Woking & Sam Beare, and 47 sites for Bristol-based St Peter’s Hospice.

All charities are now using the Full Scan Mode (FSM) software, utilising the easy-to-use barcoded label function for each Gift Aided item, ensuring sales can only be processed once the Gift Aid has been captured at the point of sale.

Dave Chunilal, technical director at Nisyst said: “These new customers add to a number of charities and hospices that already rely on our CHARiot system, including The Children’s Society and St Luke’s Hospice.

“Regardless of the size of their retail network, our system is designed to maximise charities’ Gift Aid revenues and simplify operation for users. Unlike most providers, Nisyst does not take a percentage of the Gift Aid collected in commission, enabling these three hospices to benefit from the full Gift Aid return of 25% of the sale price for each eligible item.”

Click here for more information about how our system works.

Whilst our new lottery software helps to generate additional revenue for charities, our interactive management dashboard functionality has now been rolled out, free of charge, to all of our customers – with outstanding results.

Updated automatically to existing CHARiot software systems overnight to ensure no disruption, the new dashboard has added management functionality at shop level without altering the navigation for staff and volunteers.

In addition to this, an android and iOS app linked to the dashboard software will be launched before the end of the year, which will enable store and regional managers to access reporting functionality in store using their phones or portable devices.

Dashboard

The additional functionality from the new dashboard includes:

  • See average customer spend and sales figures
  • Trend graphs & information breakdown on Gift Aid, new donor sign-ups & bag drops
  • Refund tracking
  • Budget and target monitoring and amendment
  • Access to reports in store and at head office
  • Information can be viewed by store, region or company

 

Head of retail at St Catherine’s Hospice, Rachael Hewitt, comments: “Working with Nisyst has been so easy and the new dashboard update was completely seamless.

“The real-time visibility of store performance and operational activities means we have the right management information to make informed decisions.”

At Nisyst, we believe that CHARiot is the best charity sector EPoS system on the market and we’re constantly investing in product development based on user feedback to ensure that it continues to offer users the most advanced functionality.

Managing director of Nisyst, Bob Chunilal adds: “The feedback we’ve had from users is that they love the CHARiot system but they’d like more management capabilities at the point of use.

“Our new dashboard provides that, giving customers access to head office reporting at a local level and enabling business decisions to be made.

“CHARiot users will not notice a difference in the day-to-day navigation of the system but, if they do need any assistance, our in-house helpdesk will be there to support them as always.”

The team at Nisyst has been extremely busy in the last few months developing our new lottery function software for customers.

The easy-to-use added functionality to the existing CHARiot Full Scan Mode (FSM) EPoS system will help increase revenue for charities and hospices, as well as providing another way for customers to donate.

Designed with staff and volunteers in mind, the software update is seamlessly integrated into existing systems. In store, a lottery sale is completed with minimal key strokes and links simultaneously with the back office, ensuring easy and quick reporting.

St Peter’s Hospice has the lottery function installed in 47 of its sites, and we’ve received great feedback already.

Ed Smith, corporate fundraiser and lottery manager at St Peter’s Hospice, commented: “The lottery function is fantastic – it’s extremely easy to use and caused no disruption to our current system when it was updated.

“As another source of revenue generation, the return on investment is set to be substantial.”

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