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Keech Hospice Care has deployed new EPoS technology across its 33 charity stores to boost revenue through maximising Gift Aid contributions.

“Gift Aid is a huge revenue stream for us as we raise more than £300,000 each year through its capture,” said Angela Burgess, head of retail at Keech Hospice Care. “But with research showing that charities claim less than half of Gift Aid available to them, we wanted to take steps to make sure we’re not missing out. So Keech is thrilled to roll out this new EPoS technology.”

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Borehamwood storeLondon-based charity, All Aboard Shops, has doubled the amount of Gift Aid it collects within just two years after switching its EPoS (Electronic Point of Sale) system to CHARiot from Nisyst.

The charity has recently collected in excess of 35 per cent of Gift Aid on donated items across its 18 shops; twice as much as the monthly average of 17 per cent it collected with its previous EPoS system and the highest in the charities 30 year history.

With 17 shops across London and one in Manchester, All Aboard benefits over 60 registered UK charities through the sale of donated clothes and household goods. The company rolled out the CHARiot system to its shops two years ago and uses the system’s Full Scan Mode (FSM) to ensure that gift Gift Aid is processed on eligible items by preventing the transaction from being completed until the barcoded label has been scanned.

Chief executive of All Aboard, Alan Haynes, explains: “Reviewing our EPoS provider was a high priority for me when I joined All Aboard and we opted for the CHARiot system because it is very simple and intuitive, offers us a more efficient way of collecting Gift Aid and is extremely robust in terms of HMRC compliance.

“Two years on, not only have we doubled the Gift Aid collection we were achieving with our old system, but we have also found the system to be 100 per cent reliable with zero errors. What’s more, Nisyst’s helpdesk ensures that any queries from our staff and volunteers are resolved quickly and easily over the phone.”

The positive impact on All Aboard’s revenue since switching to the CHARiot system has prompted the charity to develop plans to implement additional CHARiot functionality.  All Aboard has recently established a warehouse facility and now plans to use CHARiot’s Gift Aid on Rag (GAoR) capabilities to maximise rag items that are not suitable for sale in its shops.  The GAoR functionality enables accurate calculation of Gift Aid based on the current price of rag to ensure full HMRC compliance.

All Aboard is also considering implementing a lottery in future and plans to adopt the CHARiot Lottery function to ensure Gift Aid is collected on ticket sales.

Alan adds: “We know that the CHARiot system can provide us with additional functionality to help us maximise Gift Aid revenues, while providing accurate management information and supporting robust compliance.

“Charities often make procurement decisions based on purchase cost but our experience with CHARiot demonstrates the value of factoring in functionality, compliance and service too.”

Hospice to add a five-figure sum to its annual funds thanks to the introduction of Gift Aid collection system for donations that are sold as ‘rag’.

Sale at St Peters Hospice shopSt Peter’s Hospice is Bristol’s only adult hospice, caring for more than 2,670 patients each year as well as supporting family members. The charity needs to generate enough funds to continue supporting its patients, costing around £19,000 every day.

Specialist charity EPoS (Electronic Point of Sale) provider, Nisyst, developed the innovative Gift Aid on Rag (GAoR) functionality as part of its CHARiot EPoS system for charity retailers.

St Peter’s Hospice runs CHARiot software in its 50 stores and has been using the free add-on feature since its introduction in March 2016.

Paul Chivers, head of retail at St Peter’s Hospice said: “Before Nisyst introduced the new feature, we didn’t have a system in place to claim Gift Aid on items marked as rag. CHARiot’s GAoR solutions has been fundamental in maximising our revenue and we’re expecting that within a year of its launch it will have paid for more than a full-day of our operations. This equates to going from zero income to around £25,000.

“I only see this figure growing year-on-year as our staff and volunteers become more familiar with the process.”

The new system is HMRC recognised, ensuring that all Gift Aid captured can be fed into the charity’s revenues. Staff and volunteers can operate the software by using a hand held scanner in the stock room to scan the barcodes specifically for rag bags that are being collected on that day.

Any rag donations that have been Gift Aided by the donor are eligible for the full 25 per cent of the sale price in Gift Aid, but the fluctuating price of rag and the varying levels of rag collected each week make it notoriously difficult capture this revenue.

The rag price for that day is programmed into the EPoS system by the team at the charity’s head office, ensuring that any shop in their network processing rag that day does so at the correct price per kilo, allowing all Gift Aid on rag to be captured in an HMRC-compliant manner.

Dave Chunilal, technical director at Nisyst, added: “St Peter’s Hospice is a testament of our team’s dedication to helping charities across the UK to generate more revenue. We’re constantly investing in product development based on user feedback to ensure that it continues to offer users the most advanced functionality – which is how GAoR was born.”

For more information about Nisyst’s CHARiot system, visit www.charityretailsystems.co.uk and follow Nisyst on Twitter – @NisystEPoS

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