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It’s no secret that the pandemic had a serious impact on the world. But the charity sector, in particular, suffered some huge blows. And to make matters worse, the demand for their services skyrocketed. To get back on track, it’s crucial that charities stay productive and continue to generate funds for their cause.

But the sector lost thousands of volunteers and income from trading is expected to drop more than 17%. The sector is struggling, but tech could just be what the sector needs to get back on its feet. One such example is the cloud. But what could it do for your charity?

Increased security

As you’ll have sensitive data such as personal information about staff, customers, and donors, ensuring it’s secure is essential. With cloud-based solutions, your charity benefits from an additional layer of physical security as it’s stored on robust, well-protected servers. Depending on the provider, they would have much more money to invest in security – something you might not be capable of with your own servers.

Many of us are also guilty of putting off updating our tech. But this can, unfortunately, leave our devices vulnerable to cyber criminals. A cloud system is more likely to update automatically, keeping you as safe as possible. This also saves you from having to wait for the help of a technician to update systems manually, which could result in significant downtime in your shops. 

Boost funds

One of the key benefits of the cloud is portability. With it, your staff are no longer confined to your brick-and-mortar stores. They can access important systems while attending events, pop-up shops, and more where they can continue to raise funds for your charity in new ways.

The cloud makes donating easier too. Your staff can go directly to donors’ houses to pick up donated items and attend events such as car boot sales where attendees can give to your cause. As the cloud is portable, staff can then sign up donors for Gift Aid to make the most out of their donation. 

Improve your shop’s performance

With the cloud, many charities can benefit from improved performance in their shops. The head office team can monitor their store’s performance – checking sales, stock, and more – wherever they are. Reporting features are crucial to driving improvement and can help take a shop from strength to strength. So having access to this at all times makes it more convenient and means you can make important decisions whenever.

The cloud can also improve the customer experience by decreasing queue time. A sudden rush of customers is commonplace in retail. But it can be stressful for both staff and customers. Let’s say a customer is signing up for Gift Aid. Usually, this would hold up the queue. But with a portable system, your staff can move elsewhere, freeing up a till, allowing the queue to keep moving.

From increasing security to helping your staff raise more funds for your cause, it’s clear the cloud has a lot to offer the charity sector. And as the world shifts towards a digital-first approach, it’s essential charity retail can stay ahead of the curve.

Nisyst’s cloud-based EPoS system, CHARiotWeb, can help your charity stay ahead of the curve while making your staff and volunteers lives easier. For more information, or to book a demo, get in touch today on 01204 706 000.

So you’ve decided to set up a new charity shop. It can be a stressful time. You need to recruit new staff and volunteers, set up the shop floor, order stock in, and handle any other challenges thrown your way. And then you need to choose an EPoS provider.

This can be a daunting process all of itself, never mind when you’re in the middle of setting up a new shop. There are many providers and systems with various features. But it doesn’t have to take up all your time. Here are some questions to think about when finding the perfect EPoS provider for your new shop.

What’s the support like?

We’ve all been on hold for what feels like a century at some point in our lives. It isn’t fun. The music alone is enough to make you regret phoning in the first place. It’s even more frustrating when you realise that time could be spent running your shop and generating money for your cause. 

New shops often have teething problems, so it’s important you can get the support you need. Is the support in-house? Can you access help on weekends? Is it closed on holidays? These are just some questions you might want to ask a potential EPoS provider.

Are they trying to improve their system?

When you choose an EPoS, you want it to be the best it can be. It should help your shop remain HMRC compliant, make claiming Gift Aid a breeze, come with a great stock system, and simply support your shop. You may also want to consider what it means for your cyber security

Once you have that ensured, it’s always a great idea to choose an EPoS provider who is constantly trying to improve their system. As you’ll likely be with this provider for a few years, you want them to be creating new, exciting features that will help your shop grow. New features can help you transform your shop and generate further funds for your cause. 

Do they give demos?

Demos are essential when choosing an EPoS system. Aside from assuring the system does everything you need it to, it’s also the perfect time for your staff to get acquainted with the system. A demo will also reveal whether or not it’s volunteer-friendly and presents the perfect opportunity to ask questions to find out if it’s the right fit for you, your staff, and your shop.

We understand that setting up a new shop can be a difficult time, so why make it more stressful than it needs to be? What’s important is that you find an EPoS provider you’re comfortable with; one that will allow you to be the best you can be for your cause.

Our innovative, HMRC-recognised EPoS solution – CHARiot Web – can help you transform your charity and make the most out of Gift Aid. If you’d like more information, or if you’d like to book a demo, get in touch on 01204 706 000.

When you’re running a business, you want everything to go as smoothly as possible. This might go double for charities. Not only do you want to work at your best, you want to earn as much money as you can for your cause. So it’s imperative you have every leg-up you can get. In today’s world, that’s tech – it can improve everything from sales to monitoring the performance of your stores.

One piece of tech you can’t underestimate in your charity is your EPoS system. Like many other services, combining it with the cloud can provide so many benefits. Since technology evolves so fast, it can seem like a constant race to keep up. But by embracing the cloud, you can stay ahead of the curve.

Let’s take a look at three ways a cloud-based EPoS system could improve your charity operations.

Streamline your operation

An amazing aspect of a cloud-based EPoS system is that it’s much simpler to set up and get going.

From here, it’s easy to oversee the performance of all your shops. For example, a cloud-based system could sync all the tills with the server, giving you near real-time sales data. The tills continue to run offline even if the connection drops. So staff can keep making sales until they can connect to the cloud again.

For head-office staff, they can monitor activity no matter where they are. Whether in the office or on the go, the benefit of a cloud-based system is that you can make important decisions for your charity no matter what, driving continual improvement.

Maximise your revenue

That portability is great for volunteers too. Being cloud-based, it can be accessed from any internet-connected device. So if they’re out on the street or at an event, they can still connect to your system, bring in donations, and show you how it’s going.

This works wonders for Gift Aid. This is such a vital source of income for every charity, so you don’t want to miss out on any opportunities.

A cloud-based EPoS system will also save you money in the long-run. Since it’s online and remote, you have no expensive costs associated with on-premises hardware. No costly installation or long-term physical security.

Greater security for your data

Unfortunately, no one is safe from a cyber attack. For example, just last year, over 100 charities were targeted in a single ransomware attack. Now, a cloud-based system will not prevent cyber attacks in and of itself, but combined with a cloud-backup service, you can keep yourself that much safer.

So whether you’re a victim of an attack or if your data is corrupted at any point, a cloud backup will be able to get you back up and running. On-premises software might be at risk because it’s attached to the same network. But off-premises it’s separate and much easier to keep safe. It’s a nice extra layer of peace of mind.

Cloud-based EPoS systems are how you can keep up with the changing world. Technology is only going to keep evolving faster and faster. With a solution like this, you can get started quickly and work on making a difference to your beneficiaries. We know these qualities are important to charities, which is why we designed CHARiot Web with all of these amazing benefits in mind.

We’re excited to announce this service will launch at the Charity Retail Association Conference on the 9th of September. For our existing customers, CHARiot Web will have the same PoS design as CHARiot 7, so anyone familiar with that will be right at home. We’re sure you’ll love what we have in store!

Curious to see how CHARiot Web can help your charity? Come by our stand at the CRA conference on the 9th and 10th of September with your questions. Or feel free to reach out to us on 01204 706 000 for more information.